Remote Support Technician at FAAC Technologies

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong background in computer technology, networks, and electronics., Proficiency with Microsoft SQL Server, operating systems, and networking., Excellent communication and customer service skills., Certifications such as MS A+ or MSDE are preferred..

Key responsibilities:

  • Provide remote support and maintenance for parking and access control systems.
  • Assist clients and technicians via phone, email, and video calls.
  • Support and troubleshoot software, hardware, and network issues.
  • Participate in on-call rotations for after-hours support.

FAAC Simply automatic. logo
FAAC Simply automatic. Large https://www.faac.it
1001 - 5000 Employees
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Job description

Responsibilities & Duties:

1. Technical Support & Maintenance

  • Provide remote service and maintenance for parking and access control hardware and software
  • Perform server setup, software configuration, and support for new system installations
  • Deliver support for multiple proprietary and third-party product lines
  • Troubleshoot and resolve issues using knowledge of electronics, firmware, relay logic, and I/O systems

2. Customer Service & Communication

  • Work directly with clients and field technicians via phone, email, and video calls
  • Maintain a high level of professionalism and customer service in all interactions
  • Provide light user training and support as needed

3. Software & Network Operations

  • Support and maintain Microsoft SQL Server databases
  • Work with Microsoft operating systems, IIS web-based applications, networking, and Active Directory
  • Troubleshoot software and hardware communications issues across systems
  • Manage multiple client issues and product lines simultaneously

4. On-Call & Rotational Responsibilities

  • Participate in 24/7 on-call coverage for after-hours, weekends, and holidays as scheduled
  • Respond quickly to emergency support calls with effective troubleshooting and resolution

Qualifications and Skills:

  • Excellent verbal and written communication skills
  • Outstanding customer service and client-facing abilities
  • Proficiency with proprietary software and web-based (IIS) applications
  • Strong background in computer technology, networks, and electronics

Knowledge of:

  • Microsoft SQL Server and database maintenance
  • Microsoft operating systems
  • Microsoft networking and Active Directory
  • Mechanical hardware (a plus)
  • Relay logic, firmware, inputs/outputs
  • Ability to multitask across clients, tickets, and systems
  • Light training skills for end users
  • Must have a valid driver’s license and be open to occasional local travel
  • Electronics or mechanical experience is a plus

Preferred Certifications:

  • MS A+ Certification
  • MSDE Certification

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Multitasking
  • Communication
  • Problem Solving

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