IT Support Specialist

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission. We love driven, self-motivated folks experienced in tech start-ups who thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the opportunity to directly impact day-to-day technology experience across the company.

As our IT Support Specialist, you will help ensure a seamless, secure, and high-performing technology experience for every employee — enabling them to do their best work from day one. This is a hybrid/on-site role based in Raleigh, NC, reporting to the Director of IT.

What you will do:

End User Support and Technology Operations:

• Serve as a point of contact for IT support needs (hardware and software troubleshooting)
• Support the employee lifecycle from onboarding to offboarding, including account provisioning and hardware setup
• Provide in-person and remote support across both Mac and Windows environments
• Track and manage IT hardware inventory, including laptops, monitors, and peripherals

Office & Remote Infrastructure Support:

• Maintain and support office tech including Wi-Fi, printers, and conference room AV systems
• Coordinate remote support needs for satellite offices and distributed teams

Systems & Tooling:

• Monitor endpoint and SaaS application security tools such as Okta, Google Workspace, antivirus software, and patching tools
• Contribute to automation and self-service tooling to improve support workflows
• Document and maintain an internal IT knowledge base, user guides, and SOPs

Compliance and Risk:

• Assist with periodic IT audits and internal compliance efforts
• Ensure adherence to IT security and operational best practices

What we look for:

• Based in the Raleigh, NC area with the ability to work on-site as needed
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
  3 - 5 years of experience in IT support roles, with at least 1 year in a high-growth SaaS or tech company
• Hands-on experience with tools like Google Workspace, Slack, Zoom, and the Atlassian suite (Jira, Confluence)
• Strong communication and customer service skills — you can explain technical topics clearly to non-technical users
• Proficiency with both remote and in-person IT support
• Ability to work independently and manage multiple priorities in a fast-paced startup environment

Bonus Points For:

• Experience with scripting (e.g., Bash, Python, Google Apps Script)
• Familiarity with Ubiquiti/UniFi and basic network troubleshooting

What we offer:

• Negotiable base salary + annual bonus
• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules 
• Work from from stipend
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers