Systems Engineer

TITLE: Systems Engineer

DEPARTMENT: TS Variable Operations

REPORTING TO: Boris Canville

OFFICE LOCATION: New York City

Role Overview:

Provide installation services and technical support for IPC’s advanced server/network based telecommunications products in a fast paced demanding environment servicing the financial community. This individual will have:

• experience in the installation and troubleshooting of server & networking technologies (Cisco, etc)
• knowledge of telecommunications (a must)
• knowledge of databases and operating systems (beneficial)
• PBX experience (beneficial)
• the ability to work nights and weekends (flexible work schedule is a requirement)

How You Will Make an Impact:

The team is responsible for all installation, service, and Move-Add-Change activities in NY/NJ/CT for the Unigy product line and other server-based products. They ensure the delivery of first-class service to all IPC customers and manage overall operational effectiveness. The team is customer-focused and proactively manages and controls service operational matters using methods, practices, and procedures within agreed budgets and timescales. The New York client base is the largest in number of clients and size at IPC.

Essential Skills and Experience to be Successful in this Role:

• Should have a strong understanding of VoIP and network topologies
• Wireshark and Cisco packet capture tools, bandwidth testing tools, and SNMP
• Strong understanding of basic network topologies
• Excellent verbal communication, technical writing/drawing and organizational skills
• Domains / Workgroups, and User accounts and Services
• DHCP / DNS / NTP
• Basic understanding of telephony- T-1, DS3, DSO, ARD’s, 4 wire-Hoot’s, Channel Banks, Understand VOIP technology- QOS (Quality of Service) Major components of the VoIP network- Voice packetization- Voice quality- Bandwidth-Traffic convergence issues- VoIP standardization and protocol-Network assessment
• In depth understanding of cabling, building risers, fiber optics, patch panels, Cat 6, 12 Pair, plus color codes
• Understanding of networking concepts, including WAN / LAN/ ATM technology.
• Linux, SQL, and virtualization expertise are preferable

Desired Skills and Experience:

Any IT Certifications in the following areas is beneficial:

• Operating Systems (Microsoft, Linux)
• Servers (Server+, etc)
• Networking (CCNA, CCNP, CCIE, etc)
• Linux (Red Hat…)
• Virtualization (ESXI, KVM…)
• Databases (My SQL, Oracle, Microsoft SQL)
• PBX knowledge a plus (Avaya, Nortel, Cisco Call Manager, etc.)
• 2 year college degree; BS/BA from an accredited university preferred. Or equivalent work experience (5+ years as an engineer in the IT industry)

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive Base Salaries
• Medical Coverage, Dental and Vision, Short/Long Term Disability, AD&D and Life Insurance Coverage
• 401(k) plan with matching contributions
• Flexible PTO plus Public Holidays

• Additional Time off for Charity Work and Volunteering
• Pet Insurance
• ID Theft insurance
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.