About SupportLogic
SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.
We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.
Location: Remote | Type: Full-time
SupportLogic helps companies proactively improve customer support experiences using AI-powered insights that predict escalations, track sentiment, and streamline resolution workflows. Our mission is to elevate support teams from reactive to proactive — and our customers love us for it.
We’re looking for a Professional Services Architect to join our fast-growing team. This role sits at the center of customer implementation, solution architecture, and data integration — turning complex requirements into elegant deployments that drive measurable value.
You’ll join a passionate, customer-first team that’s redefining support operations for global enterprises. If you thrive at the intersection of technical delivery and customer impact — we want to meet you.
Ryz Labs
Language Bear
AMGEN
Source Code
Walden University