Offer summary

Qualifications:

At least 3 years of experience in iGaming client relationship management., Strong understanding of SDLC and software release processes., Proficiency in CRM and BI tools, with advanced MS Office skills., Fluent in English, with excellent communication and negotiation skills..

Key responsibilities:

Develop and maintain profitable relationships with key clients.

Identify and pursue upsell and cross-sell opportunities.

Support onboarding of new clients and conduct performance reviews.

Collaborate with cross-functional teams to resolve operational issues.

Job description

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

The Senior Account Manager role involves developing positive and profitable business relationships with key clients by establishing transparent workflows, solving operational and marketing challenges, and creating new growth opportunities to ensure long-term business success and mutual benefit.

About your key responsibilities and impact:

Developing existing and new client partnerships, ensuring mutual value and long-term cooperation;
Understanding client objectives, metrics, and structures to address business challenges;
Representing client interests internally, highlighting risks and opportunities;
Building growth strategies and optimizing ROI across GR8 Tech product lines;
Contributing ideas and feedback to improve the platform, products, and services;
Supporting onboarding of new clients and presenting product updates and roadmaps;
Conducting regular business reviews, performance evaluations, and satisfaction surveys;
Identifying upsell and cross-sell opportunities and documenting them in CRM;
Resolving commercial and operational issues in a timely and efficient manner;
Maintaining proactive communication on issue status and progress;
Collaborating cross-functionally with Legal, Compliance, Finance, Product, CRM, and Development teams;
Participating in industry events and conferences to engage clients and expand market knowledge.

Essential professional experience:

3+ years in iGaming, managing client relationships and key accounts;
Understanding of SDLC and software release processes;
Knowledge of market trends and client platforms in iGaming;
Effective at developing and defending commercial proposals;
Senior-level CRM and BI tool usage;
Advanced MS Office skills (PowerPoint, Excel, Word);
Mid-level experience with project/task management tools (JIRA, Confluence, Trello, Asana, etc.);
Fluent English (B2+), both written and spoken;
Strong communication, interpersonal, and negotiation skills;
Ability to work under pressure and meet tight deadlines;
Confident in presentations and client training delivery;
Strong prioritization, analytical thinking, and planning skills;
High emotional intelligence, with a team-player mindset and focus on collaboration;
Self-motivated, feedback-driven, and continuously learning;
High level of independence with escalation for complex decisions;
Ability to manage a mix of integration and live mid-to-top tier accounts.

What we offer:

Benefits Cafeteria:

Sports compensation;
Medical coverage;
Psychological support;
Home-office coverage.

Work-life:

Remote work, Coworking compensation;
Childcare budget;
Maternity leave;
Paternity leave;
Additional 2 days for family events.

Our GR8 Culture:

Open feedback and transparent direct communications;
Growth and development: better every day;
High tolerance to experiment and mistakes;
Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.

Required profile