Practice Strategy Leader - Healthcare

We create healthcare environments that support the complex and evolving needs of today’s providers and patients. Our designs are crafted to enhance operational flexibility, streamline workflows, and meet strict regulatory standards, all while accommodating future growth. By understanding the specific demands of each healthcare client, we deliver spaces that increase efficiency, promote well-being, and drive impactful results across every level of care. The Practice Strategy Leader drives the expansion and development of our Healthcare practice across the country. This role will be crucial in identifying growth opportunities, establishing strategic partnerships, and enhancing our market presence. This role requires a visionary leader with a deep understanding of market trends, client needs, and competitive dynamics within the architecture and design industry.

Attributes to support the NELSON Culture:  Inspire, Create, Transform, Serve:

• Serve - Have a positive attitude and be receptive to feedback given by Teammates and/or clients
• Serve - Foster a commitment to external and internal client service
• Inspire - Understand and execute NELSON’s best business practices and policies
• Inspire - Promote the company’s image and culture both internally and externally
• Transform - Hold in the highest regard personal and professional growth
• Inspire and Serve - Consistently be a team player and demonstrate the following qualities: honoring commitments to team, trust in your teammates and give them cause to trust you, support your team, participate in your fair share of the team workload
• Create - Interact with other teams and/or collaborate with them when necessary
• Create - Utilize personal strengths to benefit not only your Team but the Company as a whole
• Inspire - Be an ambassador for the firm when attending professional events, Client or Design related, outside of the office

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Key Responsibilities: include the following. Other duties may be assigned:

• Practice Development: Lead the development and expansion of the national practice, ensuring alignment with the company's vision and goals.
• Growth Strategy: Formulate and implement comprehensive growth strategies to increase market share and drive revenue growth.
• Strategic Partnerships: Identify and establish strategic partnerships with key stakeholders, including clients, industry partners, etc.
• Client Engagement: Establish a culture of Delivery Excellence. Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
• Team Leadership: Partner to the Practice Delivery Leader and team to ensure performance metrics are achieved while fostering a culture of innovation and collaboration
• Data-Driven Decisions: Utilize data analytics to inform strategic decisions and measure the success of growth initiatives.
• Cross-Functional Collaboration: Work closely with other departments, including marketing (in-depth market research to identify trends, opportunities, competitive landscape, and drive RFP process), Project Management Center of Excellence (PMO) design, and operations, to ensure alignment and support for growth initiatives.

Key Performance Indicators (KPIs) and Metrics:

• Revenue Growth: Achieve a minimum of 5% year-over-year revenue growth.
• Market Share: Increase market share in target segments by TBD% within the first 12 months.
• Client Acquisition: Sufficient to achieve revenue growth target
• Client Retention: Maintain a client retention and satisfaction rate of 90% or higher.
• Team Performance: Ensure the team meets or exceeds quarterly performance targets (utilization, project performance, gross margin, win rate, etc.)

Education and/or Experience

• Bachelor’s or Master’s degree in Architecture, Real Estate, Planning, Interior Design, Business Administration, or Information Management from an accredited University
• 15+ years relevant industry experience preferred, or equivalent in appropriate education and experience

Certifications, Licenses, Registrations

• CPA preferred

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