Customer Success Representative

Job Description: 

Customer Success Representative

mJob - Jonas Software

Remote USA

About Us:

mJob is a leading provider of innovative software solutions, catering to the construction industry. We are dedicated to delivering exceptional customer experiences and helping our clients achieve success. We are currently looking for a dynamic and proactive individual to join our team as a Customer Success Representative (CSR).

Position Summary:

The CSR will play a crucial role in engaging with existing client accounts to build and improve relationships. This role combines customer care and inside sales responsibilities to ensure client satisfaction and drive sales growth within our existing client base. The ideal candidate will have a strong background in customer support, with experience in sales, marketing, or customer care in B2B environments being highly desirable.

Key Responsibilities:

• Proactively engage with all existing client accounts to build and improve relationships.

• Anticipate client needs and identify customers who are at risk, taking proactive steps to reduce customer churn.

• Serve as the key contact for client's post-sale for all general needs and questions, excluding technical support.

• Direct customers to appropriate resources and ensure they receive the necessary assistance.

• Meet sales quota based on cross-sales and upselling opportunities within the existing customer base.

• Work closely with other departments, providing customer feedback on our products and professional services, and collaborating with marketing on the execution of customer campaigns.

• Manage the Net Promoter Score (NPS) process and take responsibility for follow-up with advocates and detractors.

Qualifications:

• Experience in customer care or support is required.

• Experience in sales, marketing, or customer care in B2B software environments is highly desirable.

• BS/BA degree in a related field is desirable.

• Experience with SaaS products is advantageous.

• Experience working with CRM platforms (e.g., Salesforce) is advantageous.

• Experience in the construction industry is a plus.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a proactive approach to customer care.
   

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.