Senior Technical Customer Success Manager (all genders) | ClimateTech

Customer Success & Strategic Engagement (with an initial focus on CSM responsibilities - approx. 70%)

• Manage a portfolio of Carbmee’s key accounts, driving value through successful product adoption and carbon decarbonization impact.

• Serve as the primary post-sales point of contact - liaising with senior stakeholders in Sustainability, Procurement, and Compliance.

• Translate sustainability goals into structured delivery plans using Carbmee’s Carbon Management Solution.

• Build strong executive relationships, secure renewals, and identify expansion opportunities together with our Account Executives.

• Advocate internally for your customers, bringing product feedback and insights back to Engineering and Product teams.

Value Delivery, Use Case Modelling & Data Handling  (growing to ~70% over time)

• Lead technical onboarding of customer data: guiding clients through data requirements, validations, and carbon calculation configurations.

• Support workshops such as the Maturity Assessment and Data Strategy Sessions, becoming a strategic data translator between business needs and carbon modeling.

• Partner closely with the Deployment Engineering team to improve implementation frameworks, documentation, and data quality workflows.

• Develop deep knowledge of carbon accounting methodologies and how to operationalize them in a scalable SaaS product.

• 2-5 years of experience in a customer-facing technical role - such as Technical Account Management, Pre-Sales/Solution Consulting, Technical Customer Success in enterprise SaaS, or relevant Implementation roles.

• Skilled at partnering with executive-level stakeholders in large organizations and translating their business strategy into impactful product usage.

• Strong understanding of data, onboarding processes, and ideally exposure to carbon accounting, and sustainability challenges in industrial companies.

• Excellent communication and facilitation skills - equally comfortable in technical workshops and strategic business reviews.

• Experience working with climate-related standards, regulatory frameworks (e.g., CSRD, CBAM, SBTi), or GHG Protocol is a strong plus.

• Performance-driven mindset and strong project management skills - able to manage multiple customers, data timelines, and cross-functional stakeholders.

• Fluent in English, with German being a strong plus.

• You are passionate about business sustainability, carbon emissions management, and decarbonisation strategy development in alignment with Carbmee’s mission and vision

Don't feel like you meet all the criteria? We get it: confidence can sometimes hold us back from applying for a job. We'll let you in on a little secret: there's no such thing as a 'perfect' candidate. Carbmee is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work on a Monday morning.

• Unique & Powerful Mission - Join a fast-growing and ambitious tech company that is shaping the future of carbon management and fighting climate change.

• Health & Wellbeing - Urban Sports Club subscription to stay healthy & fit, plus 1:1 coaching sessions with Nilohealth for mental well-being.

• Flexibility & Work-Life Balance - Flexible hybrid or fully remote working culture. We have lovely, accessible offices in Berlin-Mitte and central Munich.

• Team Culture – Our values - Transparency, Humility, and Accountability - create a supportive environment where work can be both meaningful and fun.

• Connection & Networking - Summer Offsite, Winter Party, and regular team events provide ample opportunities to connect and collaborate across the company.

• Trust & Transparency - We host monthly All-Hands Meetings, weekly newsletters, and Founders Q&As to keep everyone informed about company goals and progress.