Offer summary

Qualifications:

8+ years of experience in enterprise architecture or solution design., At least 3 years of experience with Dynamics 365 CRM (Sales, Customer Service)., Expertise in Dataverse, Power Platform, and Azure services., Strong knowledge of Microsoft best practices for security, extensibility, and performance..

Key responsibilities:

Design and own the technical architecture for Dynamics 365 Sales and Service.

Define data migration architecture and oversee data security models.

Lead integration design for external systems like SAP, ServiceNow, and SharePoint.

Collaborate with development teams to ensure solution alignment and best practices.

Job description

Job Title:

D365 CRM Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly experienced Technical Architect to lead the end-to-end solution design for the Salesforce-to-Dynamics 365 CRM transformation. This role will be responsible for designing scalable architecture, defining integration patterns, overseeing data migration strategy, and aligning delivery to Microsoft best practices. The architect will work closely with business stakeholders, developers, and functional consultants to ensure secure, performant, and maintainable solutions across both Sales and Customer Service modules

Key Responsibilities:

Design and own the overall technical architecture for Dynamics 365 Sales and Service, including custom components and Power Platform integrations
Define data migration architecture, mapping, and security models to support phased cutover from Salesforce and legacy systems
Lead integration design for external systems such as SAP, ServiceNow, SharePoint, and Office 365 using Azure Logic Apps, custom connectors, or REST APIs
Collaborate with developers to ensure alignment with solution designs, coding standards, and DevOps practices
Oversee environment strategy (Dev, Test, Training, Prod) including CI/CD pipeline design, ALM, and governance practices
Serve as an escalation point and mentor across delivery teams, ensuring solution consistency and risk mitigation

Required Skills & Experience:

8+ years of experience in enterprise architecture or solution design roles, including 3+ years in Dynamics 365 CRM (Sales, Customer Service)
Expertise in Dataverse, Power Platform, Azure services (e.g., Logic Apps, AD, Functions), and API architecture
Deep knowledge of Microsoft best practices for security, extensibility, and performance tuning
Demonstrated ability to lead complex data migration and multi-system integration projects
Strong understanding of role-based security models, auditing, and compliance in a cloud CRM environment
Excellent communication skills with the ability to explain technical concepts to business audiences

Preferred Qualifications:

Microsoft certifications: Dynamics 365 + Power Platform Solution Architect Expert, Azure Architect
Experience with Salesforce or AS400-to-D365 migrations
Prior leadership in global delivery teams using hybrid (Agile + Waterfall) methodologies
Familiarity with Jira, Azure DevOps, or similar tools for work tracking and deployment

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time2026-04-30

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