Cadence Referrals Analyst

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23.  This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency.  While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Why Wilshire? Employee Testimonial

“The number of RCM subject matter experts I get to work with each day is unreal.  Working alongside and as part of this team to help shape the RCM space is exciting.”-Patti Consolver, Director of Business Development 

Job Title: Epic Cadence Referrals Analyst
Location: Remote (CST Hours)
Contract Type: 6-Month Contract
Hourly Rate: $60 – $70 per hour
Schedule: Full-Time, Monday–Friday, CST Business Hours
Certification: Epic Cadence Certification Required
Education: Bachelor's Degree Required

Position Overview:

We are seeking a highly skilled Epic Cadence Referrals Analyst for a 6-month remote contract supporting referral workflows and scheduling within a complex healthcare environment. This role focuses on optimizing and maintaining Epic Cadence functionality, with a strong emphasis on Referrals management. The ideal candidate will have proven experience configuring referral pathways and appointment workflows, and be comfortable working independently across cross-functional teams.

Key Responsibilities:

• Build, configure, and maintain Epic Cadence Referrals workflows and referral-specific functionality

• Analyze and optimize current referral management practices to improve efficiency and provider coordination

• Collaborate with clinical, operational, and IT stakeholders to gather requirements and implement scheduling and referral solutions

• Support the testing, validation, and troubleshooting of referral routing, workqueues, and appointment request workflows

• Provide go-live support and issue resolution related to referrals and scheduling

• Create and maintain system documentation, workflow diagrams, and training materials

• Ensure referral-related configurations comply with organizational and regulatory standards

• Participate in upgrades and updates, ensuring continuity of referral workflows

Required Qualifications:

• Epic Cadence Certification is required

• Bachelor’s Degree in Healthcare, Information Systems, Business, or related field

• Minimum of 3 years' experience with Epic Cadence, including deep familiarity with Referral workflows

• Strong knowledge of appointment request, referral workqueue, and provider scheduling best practices

• Excellent problem-solving, communication, and organizational skills

• Able to work remotely and maintain productivity across CST business hours

Preferred Qualifications:

• Experience in healthcare systems with centralized referral management or access centers

• Familiarity with Epic tools like Referrals Workbench, Appointment Request Tool, and Provider Finder

• Experience in a consulting or Epic optimization role

• Knowledge of Epic Reporting Workbench or Clarity reporting related to referrals