Offer summary

Qualifications:

Fluent in French with a B2-C1 level., Strong communication skills, both spoken and written., Enjoys interacting with people and providing excellent customer service., Team player with a customer satisfaction focus..

Key responsibilities:

Assist customers via inbound calls and written communication.

Guide customers to make correct order decisions and clarify order status.

Follow established processes and use provided templates for customer interactions.

Contribute to enhancing the overall customer experience.

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

The Contact Center department consists of more than 800 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

We are looking for an French-speaking Customer Care Agent to start as soon as possible.

Responsibilities

Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
Guide our customers to make the right order decisions and clarify status on orders
NOT do outbound. We only work with inbound services.
We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Requirements

Your level of French B2 - C1
You enjoy interacting with people
You are a team player and your team can rely on you
You have strong communication skills, both spoken and written
You aspire to leave every customer satisfied.

What do we offer?

Competitive salary based on your professional experience
Stable employment in the fast-growing international company
International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
Free company events and activities
Free English language classes
Annual vacation of 28 calendar days + a day off on a birthday
Gym in the office

Join us today and let’s create a success story together!

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