Senior Product Designer, Learning at Zipline

Your designs will make a difference

Want to do meaningful design work at a mission-driven company, and have a real impact on the lives of millions of people working in retail? As a Senior Product Designer at Zipline you will do just that - solving complex and interesting problems that help retail workers keep their day on track.

At Zipline, our mission is to bring retail operations out of the dark ages and give companies effective tools that their employees love to use. You will help improve the way that this 4.4 trillion dollar industry communicates with its store employees and save them from sad, slow, inefficient systems (think fax machines, voicemails, and the postal service). People deserve better! We need your help to make this happen.

We are a well-funded market leader and have great customers, but there is so much more to do and improve. We are looking for a Senior Product Designer for our learning and development-focused team to collaborate with product and engineering to drive concepts from idea to design to launch - balancing strategic direction with tactical execution to create high quality solutions our customers will love. You will dive deep into parts of the Zipline product, solving critical user needs and shipping solutions to challenging problems. You’ll help define and create the experiences for how retail employees learn, develop, and engage with each other and their organizations. As part of your scope of work, you’ll be responsible for the design of Zipline’s Learning product — including how courses and certifications are created and managed, how retail employees engage with the content, and more.

The user experience matters to us and our customers (Gap Inc, Allbirds, Lululemon, LEGO, and many more), and we want you to be part of shaping that!

Responsibilities

• Collaborate with Product and Engineering on setting long-term goals and direction, balanced with the incremental steps it will take to get there.
• Drive user research to better understand customer needs and gather feedback on concepts and solutions.
• Design flows, sketches, prototypes, UI, visual design, and more that solves customer needs and problems.
• Solicit feedback from your teammates and colleagues on the effectiveness of your ideas and design solutions.
• Facilitate design discussions, drive alignment on solutions, iterate on use cases and constraints, and ensure a high-quality UI and experience for our users.
• Execute quickly and efficiently, iterating and improving our product over time.
• Contribute to improving team processes and operations as part of a remote organization - demonstrating good communication and collaboration through leading by example.
• Promote a collaborative and inclusive environment for the team.

Must-haves

• 5+ years experience designing UX/UI solutions for desktop and mobile.
• Outstanding portfolio showcasing a foundation in information architecture, UI & interaction design, visual design, and working with design systems.
• Experience driving user interviews and concept testing with customers.
• Experience partnering with Product and Engineering to develop the rationale, options, and execution plans for your features.

More about you

• Retail experience is an asset, but not required
• Experience designing for integrations is ideal, but not required
• Proficient in tools such as Figma, Slack, Google Docs, etc
• Ability to act with empathy and intentionality towards customers and colleagues.
• Ability to listen, understand, share, and collaborate with your teammates.
• Self-motivated, curious, and dependable.

Employee Benefits

• Stock Options
• Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
• Paid Parental Leave Benefit
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The “Extras”

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
• Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
• Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

Compensation:

At Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. This role has a minimum annual salary within Canada of $106,900 CAD and a maximum of $160,400 CAD. This role has a minimum annual salary in the USA of $120,000 and a maximum of $180,000 USD.

The broad salary ranges reflect the growth someone will experience in the role—from developing skills to reaching expertise within their career level. We’ve found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position on the USA band means a starting salary of $135,000 USD. Within the Canadian band, $120,289 CAD. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline’s impact on customers, product, and company.

At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance.
Our salary ranges are determined by market, factoring in our revenue and employee size, paying competitively at the 75th percentile. In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.

Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you'd like about compensation during the interview process to ensure clarity and confidence.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesdays Socials, where the topic can be a classic “Standup” format, a micro learning around burnout and mental health, followed by discussion, or a silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail, and Keep Today on Track™