Partner Solutions Engineer | APAC, (Remote, Singapore)

Make a difference. 

Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high-growth phase. Our Channel Solutions Engineering team are our in-house, partner-facing product experts.  The Channel SE team enables Grafana Labs’s worldwide partner ecosystem by educating potential and existing partners to ensure they best represent the goodness of the Grafana platform.  We share our technical and product expertise with partners through demos, hands-on enablement, presentations, and ongoing workshops. Grafana Partner University is a means of doing this exercise at scale. We partner closely with our Channel Sales and broader Field Sales teams to help qualify, progress, and close opportunities. The Channel Solution Engineer is the trusted advisor for all the technical experts from the partner ecosystem and is at the forefront of all the selling motions, whether a sell-to / Embed / PoweredBy to the partner directly or selling along with the partner to the end customer. 

Your Impact:

• Join as an early member of a high-growth team working together to help scale Grafana’s worldwide partner ecosystem. 
• Partner with our Channel Sales team and the wider Field Sales Team to articulate the overall Grafana value proposition, vision, and strategy to our partners. 
• Own the technical engagement with Partners and help to close opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing Partners.
• Proactively communicate with partners and internal teams to provide a feedback loop on our products and the competitive landscape.
• Work with the enablement team to enhance our partner university program and expand its reach to wider personas within the partner ecosystem. 

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying, operating Kubernetes and working knowledge of cloud native technologies.
• 5+ years of experience in technical support, technical account management, consulting, and SE or professional services roles within the technology industry. 
• Strong understanding of observability solutions. Grafana, Prometheus, and Loki are a plus.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.

What would make you a good fit for this role?

• We are seeking candidates with 6+ years of experience in pre-sales / solution architecture in the observability space. Someone with selling experience in an OSS-first company would be an added advantage. 
• Selling SaaS software across APJ, using MEDDIC or equivalent processes. 
• We’re a startup, so your job duties will be varied and complex and require strong judgment, collaboration, and leadership.
• We are a remote-first company, so you must learn to work and collaborate with an international team.
• You will need first-class written and oral communication skills to collaborate with our remote-first internal teams and worldwide partner ecosystem.  You will need to skillfully articulate our value proposition and the technical advantages of our products.
• You will love solving technical challenges and thrive on bringing creative solutions to our Partner. 
• Creating and delivering high-impact activities like workshops and 1:1 interactive training to drive pipeline from our focus partners. 
• Travel up to 50%.

In Singapore, the base compensation range for this role is $213,000 - $263,000 SGD.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.