Automic Workload/UC4 Technical Support Engineer

Job Description:

About DXC Bulgaria
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

• Responsible for delivering operational services to outsourcing accounts, covering the team’s portfolio skillset
• Planning, coordination, and implementation of changes (Request For Change), service requests, and/or project tasks
• Perform proactive analysis of issues, identify solutions for those and apply necessary fixes to the environment
• Perform daily operational activities, incidents resolution and communication with other involved teams to deliver stable service, with high quality, and as requested by business customers
• Troubleshooting in conjunction with vendor and third-party support
• Perform other duties according to the IT Service Management processes

eXperience and skills required

• Preferably 3+ years’ experience within IT Operations, infrastructure services support, operations monitoring or end user support
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent certifications will be considered as an advantage
• Good knowledge and working experience in Broadcom Automic Workload Automation/UC4
• Experience and/or knowledge in any additional Workload Automation software will be considered as a strong advantage – Broadcom/CA Workload Automation (Autosys); BMC Control-M; IBM Tivoli Workload Scheduler
• Hands on experience in administration of Linux/UNIX based OS, Microsoft Windows Server, System administration, Application deployment and configuration
• Understanding of the correlation between a Workload Automation software, applications, databases, and the hosting OS
• Fluent in spoken and written English

Company benefits

What’s in it for you?

• At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:
• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 
Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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