Offer summary

Qualifications:

At least 2 years of experience in Customer Education, Customer Success, or Learning & Development, preferably in SaaS or startups., Excellent content creation skills including writing, video production, and presentation., Strong communication and storytelling abilities., Experience in developing and executing scalable customer education programs..

Key responsibilities:

Develop and deliver educational content for onboarding, training, and ongoing education.

Collaborate with cross-functional teams to align educational strategies with customer needs and product updates.

Create scalable, self-service learning programs such as guides, videos, and webinars.

Ensure internal teams are well-trained and equipped with necessary resources.

Job description

Job Title: Training Manager
Location: Remote in Honduras
Type: Full-Time

About the Role

We’re looking for a strategic and execution-oriented Training Manager to build and lead product education programs, empowering our clients' customers to succeed with onboarding through renewal and expansion. This critical role is execution-focused, responsible for delivering high-quality educational materials and programs that drive product adoption, reduce churn, and transform customers into advocates.

You’ll collaborate cross-functionally with Customer Success, Product, Sales, and Marketing teams to develop and execute a world-class product education strategy tailored to contractors, small business owners, and internal stakeholders.

What You'll Do

Become the Expert: Serve as the primary subject matter expert
Knowledge Base Ownership: Ensure at least 98% platform coverage with 98% content accuracy.
Develop Educational Content: Execute comprehensive strategies covering onboarding, training, and ongoing education.
Create Scalable Programs: Build self-service learning experiences including guides, videos, webinars, and certifications.
Cross-Functional Collaboration: Work closely with Product, Customer Success, Sales, and Marketing to align educational content with customer needs and product updates.
Internal Training: Ensure internal teams are equipped with the necessary training, resources, and documentation to effectively support and educate customers.

What We're Looking For

Experience: 2+ years in Customer Education, Customer Success, Learning & Development, or similar roles, ideally within a SaaS or startup environment.
Content Creation Skills: Excellent writing, video production, and on-camera presentation skills (Loom, webinars, YouTube).
Communication: Exceptional storytelling and communication abilities.
Program Execution: Proven track record of successfully implementing scalable customer education programs from the ground up.
Customer Orientation: Experience with small businesses or non-technical user segments preferred.
Project Management: Strong organizational, project management, and collaboration skills.
Adaptability: Comfortable in a fast-paced, agile, remote-first team setting.

Bonus Points

Experience with contractors, home services, or field service software.
Familiarity with Notion, Loom, HubSpot, or Intercom.
Background in education, instructional design, implementation, or adult learning theory.

Benefits

Competitive Salary: Earn a competitive USD salary matching your skills and experience.
Remote Work: Full-time remote position.
Paid Time Off: Generous PTO to support work-life balance.
Health Insurance: Subsidized private health insurance coverage.
Annual Salary Reviews: Regular performance-based salary evaluations.
Training: Paid training and certification opportunities.

Ready to leverage your puzzle-solving skills? Join our team today!

Learn more about us:

LinkedIn: Puzzle
Instagram: @puzzle.tech_

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