Development Associate, Stewardship and Operations

Position Title: Development Associate, Stewardship and Operations

Status:  Full Time

FLSA:  Exempt

JOB SUMMARY AND KEY PRIORITIES
The Development Associate, Stewardship and Operations is a vital contributor to Active Minds, providing essential support for the organization's development and fundraising initiatives. This person will be responsible for entering and maintaining accurate records of contributions and donors, acknowledging gifts to Active Minds at every level, and supporting the various fundraising activities of the entire Development Team. Additionally, this person will have a leading role in stewarding current and prospective supporters to ensure that our community feels appreciated and valued each time they engage with us. The Development Associate, Stewardship and Operations will report to the Development Manager, Operations in addition to collaborating with other staff to support the entire Active Minds community. 

ABOUT ACTIVE MINDS 
Active Minds is the largest nonprofit in the United States mobilizing youth and young adults to transform mental health norms across society. For more than 20 years, we have equipped the next generation of peer mental health advocates through a variety of programs, including the Active Minds Chapter Network, A.S.K., and Send Silence Packing. Our advocacy, initiatives, and campaigns foster lasting change in how youth view and discuss mental health, encouraging them to use their voices to influence broader conversations and inform mental health supports within their communities. Together, we are building a diverse movement of champions committed to improving mental health for all.

KEY RESULTS: 

Operations (40%)

• Process donations and payments for the entire organization in a timely manner.
• Prepare invoices for pledged and awarded contributions/grants.
• Run reports for team members and leadership on campaign/fundraising progress.
• Support data hygiene through regular review of incoming donor and gift data.
• Support the Manager, Development Operations in maintaining detailed instructions on development-specific operations and procedures.
• Assist with and oversee an intern supporting prospect research, to gain deeper insights and effectively connect with potential donors.

Stewardship (40%)

• Coordinate the acknowledgement process for all donors to ensure timely stewardship.
• Coordinate regular updates to acknowledgement templates to accurately reflect organizational messaging.
• Act as an initial point of contact for donors via the development inbox and phone line and ensure a positive donor experience through excellent customer service.
• Serve as the primary facilitator of the New Donor Welcome Packets to encourage retention of first-time contributors.

Additional Responsibilities (20%)

• Maintain and regularly update our organizational profile on various charity rating websites, such as Charity Navigator, Candid, and Great Nonprofits.
• Regularly meet with the full Development team for campaign brainstorming and high-level collaboration.
• Supervise a Development Operations intern.
• Fulfill any other duties as assigned, demonstrating flexibility and adaptability to contribute to the overall success of the organization.

QUALIFICATIONS

ABOUT YOU:

• Passionate about the work of Active Minds with a drive to go above and beyond in recognizing our community of supporters.
• Belief that equity and social justice are important and driven to hear, reflect, and act on this belief.
• Detail-oriented personality with a commitment to providing a high-quality of work
• Affinity for working with data, tables, graphs, and spreadsheets.
• Ability to communicate effectively in person, over the phone, and in writing, and with fellow staff members.
• Ability to meet deadlines, as well as to manage up and across teams to ensure they are met.
• Accustomed to working on multiple projects with different deadlines simultaneously.
• Self-starter with a positive attitude who enjoys working proactively and thinking creatively.

You’ll need to have:

• 1+ year of related experience in an administration, operations or development setting.
• Experience with Salesforce and other databases is a plus.
• Full digital-literacy, including Microsoft and Google products, and online meeting tools.

OUR CULTURE: 
Active Minds is a place where every employee matters. We value diverse perspectives, radical  authenticity, and a community-driven approach. We dream big, offering flexibility to staff while we work to achieve our mission. As such, we are proud to offer competitive salaries and benefits and an environment that is friendly to remote working and life/work balance.

Active Minds is an equal opportunity employer that works to advance racial equity and social justice in an increasingly multicultural and globally connected world. We value diverse experiences, including with regard to educational background, intersectional identities, and lived experiences. We make a particular effort to recruit people of color, LGBTQ individuals, people with disabilities, and people with other marginalized identities. Active Minds encourages all to apply for our open positions as we depend on a diverse staff to carry out our mission.

COMPENSATION:
This position offers an initial salary of $50,000 along with robust benefits. The starting pay for this position is equal to others at the same level throughout the organization. Candidates whose experience meets both the minimum and preferred qualifications may be considered for a starting salary that exceeds the current amount. The role sits within Active Minds Level 1 salary band, and as such, has the potential to grow to $65k over time. FLSA Status: Exempt.

Active Minds has an industry-leading and competitive benefits package that includes Health, Vision and Dental Insurance, Paid Vacation and Sick Leave, Paid Holidays, Company Wide Mental Health Days, 401(k) Matching, HSA and FSA Options, Life Insurance, Short Term and Long Term Disability, Fully Paid Parental Leave, Wellness Reimbursement Program, and Professional Development Stipends.

Active Minds  recruits, hires, trains, compensates, and promotes our staff regardless of race, religion, color, national origin, sex, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law.

ACTIVE MINDS RECRUITING PROTOCOLS 

• Active Minds will never ask an applicant to send – and Active Minds will never send an applicant - a check or any payment or item of value (such as a gift card) in connection with the interview process or job onboarding process.  

• Active Minds will never ask for personal information about an applicant (such as their Social Security number or banking information) until the job onboarding process;  

• Active Minds will never extend a job offer without first conducting multiple rounds of video interviews. The Active Minds interview/hiring process will always include at least 3 virtual interviews.  

• All legitimate Active Minds job offers are extended verbally by the HR/People & Culture Team.   

• If you are expecting an email from Active Minds, please always verify that the sending domain in the email is activeminds.org and NOT any variation of it.