Manager, Information Technology

The opportunity

We are looking for a detail-oriented Manager, Information Technology. Our IT team supports our 400+ global users through various day-to-day IT tasks to keep the team productive and to ensure the business is secure and scalable.  In this job, you will lead a team of IT professionals through day-to-day operations and new projects, as well as support individual development and team growth.  You will also collaborate with our leaders and drive the implementation of IT processes and systems to enable a productive and secure global workforce.

Our business is built on technology and our team cannot do their job efficiently without the proper equipment, connectivity, and software. With our incredible growth as a company, this role becomes critical to set and execute against a vision that enables us to meet our potential. You will help set the vision for the team and actively coach the team to meet these goals while also taking a hands-on approach to key projects.

Location: Nashville, TN 

What you'll do

• Define and lead IT projects from start to finish including ideation, vendor selection, implementation, and ongoing operations.
• Manage and develop a team of IT professionals through day-to-day activities, including tickets and strategic projects.
• Build a high-performing team from a position of experience through strong leadership, coaching, mentoring, and recruiting.
• Streamline day-to-day operations and refinement of IT processes.
• Configure our networks, manage Google Workspaces, and support end-users.
• Refine our onboarding and offboarding procedures to ensure our employees are productive from day one.
• Secure our hardware and systems while being a champion for improvements to our security posture.
• Provide hands-on support to the team as necessary to meet the goals of the business.
• Manage new and existing vendors to maximize the value and impact they have on our company.

Who you are

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Over 6 years of comprehensive IT experience, including support, security, networking, remote systems, and access management.
• At least 1 year of experience in a managerial or project leadership role.
• Hybrid work availability in Nashville, TN, with in-office presence 3 days a week.
• Proficient in supporting SaaS environments and tools like Office 365, Google Workspace, Slack, MDMs, and managing 400+ users.
• Skilled in both Mac and Windows end-user support.
• Strong analytical, logical, and problem-solving capabilities.
• Excellent communicator, with the ability to effectively engage both technical and non-technical stakeholders.
• Detail-oriented and agile professional, with relevant certifications preferred (CompTIA A+/Cloud+/Security+, CISM/CISSP, AWS/GCP).

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.