Offer summary

Qualifications:

Master's degree in counseling, psychology, or social work., Minimum two years of post-masters' direct client contact experience or 500 hours of client contact., Full membership or eligibility with relevant Singapore psychological or counseling associations., Fluent in Mandarin and English, with excellent communication skills..

Key responsibilities:

Provide telephonic and video counseling, support, and crisis management.

Assess clients' suitability for short-term counseling and develop treatment plans.

Manage high-risk calls and refer clients to appropriate resources.

Maintain accurate clinical documentation and adhere to ethical standards.

Job description

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current opportunity: EAP Clinical Counsellor

Location: Singapore
Employment type: Full time
Language requirements: English and Mandarin
Shift hours - Tue-Sat 4pm to 1am SGT

What you will do:

Workplace Options is seeking a qualified Fulltime EAP Clinical Counsellor to join our clinical team in Singapore. Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality.
Assess clients thoroughly to ensure appropriateness for short-term counselling
Assess and manage high risk calls and work closely with individuals at risk.
Appropriately refer clients to external resources or within WPO as part of our holistic approach.
Collaboratively develop clear and concise treatment plans for clients.
Maintain clear clinical and task-oriented documentation in case management system.
Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

Counsellor with accompanying master’s degree.
Minimum two years post-masters’ direct client-contact experience or 500 hours of direct client contact hours.
Full member of Singapore Psychological Society, Singapore Association for Counselling, Singapore Association of Social Workers or its equivalent.
Member of the Singapore Registrar of Psychologists, with eligibility for registration or its equivalent.
Effectively bilingual (in Mandarin) having excellent command of English both in speech and writing.
Experience providing assessments and/or using clinical assessment tools.
Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
Training in crisis intervention and supporting high risk clients beneficial.
Passionate about providing support to clients from anywhere in the world.
Sensitive to our clients' culture and flexible in using a telephone interpreter if necessary.
Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family relationship-related concerns impacting personal or work performance.
Proficient in using our various contact methods - phone, video, email, text and live chat.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Group Insurance program through CXA/GE, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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