GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale. Our exome and genome testing is among the best in the industry. We expect that it will be even more advanced in the future with the help of Centrellis®, our innovative health information platform. Powered by millions of medical records, Centrellis® integrates digital tools with artificial intelligence to ingest and synthesize clinical and genomic data. As a result of our robust test menu, including our exome and genome testing, and the comprehensive insights generated by Centrellis®, we are developing a more complete understanding of complex disease than ever before. This translates to faster diagnosis, more effective treatment plans, and enhanced drug discovery. Our offerings help a whole spectrum of healthcare partners -- clinicians, researchers, health systems, pharmaceutical companies, and payors -- improve patient experiences and advance population health.

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary

We’re seeking a proven and strategic Senior Product Lead to join our Product team, focused on the provider experience portfolio. This role is a key driver of our mission to deliver seamless, intuitive, and scalable solutions for healthcare providers who interact with GeneDx—whether they’re identifying patients, ordering tests, reviewing results, or guiding next steps in care.

In this role, you will own one or more high-impact programs within our provider experience portfolio. Programs may span digital, physical, and operational touchpoints including—but not limited to—provider portal experiences, test kit user experience, provider activation and onboarding, and EHR systems. Our ideal candidate is energized by the opportunity to improve clinical workflows and patient care by solving real-world challenges for providers and their teams.

We aim to structure roles for durability, mobility, and growth. Over time, you may rotate across programs. We’re looking for a collaborative leader who can thrive in a fast-moving environment with cross-functional dependencies.

Job Responsibilities

Own and lead the product strategy and execution for one or more high-impact programs in the provider experience portfolio.
Develop and maintain roadmaps that translate product vision into execution-ready plans with clear sequencing, dependencies, and MVP definitions.
Deeply understand clinician needs using customer research, journey analytics, and cross-functional discovery, and serve as a subject matter expert on complex workflows and healthcare ecosystem dependencies.
Lead cross-functional collaboration across Engineering, Product Design, Clinical Product, Commercial, Operations, Legal, and Compliance.
Deliver high-impact work products such as:

Strategy documents, customer insights summaries, and business cases
Market & Product Requirements Documents (MRD, PRD)
Prototypes and target product profiles
Current and future state journey maps and service blueprints
MVP definitions and success measurement frameworks

Drive a rigorous test-and-learn culture, partnering with Product Design, Insights, and Analytics to validate ideas and measure impact.
Advocate for usability and access, whether a provider’s experience is digital (e.g., portals, EMRs), physical (e.g., test kits), or operational (e.g., order workflows, handoffs).
Coach and support Product Owners and less-seasoned Product Leads, where applicable
Balance short-term execution with long-term vision, making decisions that move us toward an integrated, durable provider experience ecosystem.

People Manager

Education, Experience, and Skills

7–10 years in product management or service design, including significant experience with clinician-facing, B2B, or healthtech products
Prior ownership of complex provider workflows, platform capabilities, or B2B integrations
Exceptional cross-functional collaboration and influence skills and proven ability to lead initiatives with multiple stakeholders and ambiguous constraints
Excellent written and verbal communication
Deep empathy for end users—providers, enterprise customers, patients, and caregivers—and a commitment to making their experience simpler, faster, and more empowering.
Familiarity with agile methodologies, digital transformation, and modern product discovery/delivery practices; command of human-centered design
A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
Bachelor’s degree required; preferred fields include Business, Human-Centered Design, Public Health, Life Sciences, Computer Science, or similar
Master’s degree preferred

Certificates, Licenses, Registrations

None

Physical Demands

Ability to stand, walk, and sit for extended periods.

Work Environment

Work is primarily performed in a remote office setting.

#LIREMOTE

Pay Transparency, Budgeted Range

$183,664—$229,580 USD

Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  

Be bold in our vision & brave in our execution. 
Communicate directly, with empathy. 
Do what we say we're going to do.  
Be adaptable to change.  
Operate with a bias for action.

Benefits include:

Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Discounts
Voluntary benefits

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.

Sr Product Lead, Provider Experience & Enablement

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