Offer summary

Qualifications:

Enrolled in or recent graduate of Computer Science, Information Security, or related fields., Exposure to OAuth and SAML protocols., Some experience with IAM/PAM tools, security frameworks, or scripting languages like Bash, Python, PowerShell., Familiarity with Windows/Linux systems, Active Directory, and basic networking concepts..

Key responsibilities:

Assist with troubleshooting and resolving support tickets related to IAM/PAM deployments.

Support system monitoring and escalate issues as needed.

Contribute to creating and maintaining internal and customer-facing documentation.

Support onboarding and deployment activities for new clients.

Job description

At KeyData Cyber, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.

KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:

Identity Governance & Administration (IGA)
Privileged Access Management (PAM)
Customer Identity & Access Management (CIAM)
Cloud Security Posture Management (CSPM)
Identity Threat Detection & Response (ITDR)

Come join us, you’re key to our success!

Are you an ambitious problem-solver ready to take your first step into the consulting world? This is your chance to work on real client projects, develop practical solutions, and make a meaningful impact from day one. We’re looking for a driven, detail-oriented Associate Consultant to join our collaborative and fast-paced Managed Services team!

Location: Canada, Remote

Employment Type: 6 months contract (possibility of extension)

What You’ll Do:

Assist with technical support: Help troubleshoot and resolve support tickets related to IAM/PAM deployments, including system configurations, user access issues, and integration support.
Monitor system health: Support ongoing monitoring of logs, alerts, and incident dashboards; escalate issues to engineering or managed-services teams as needed.
Knowledge-base development: Collaborate in creating and maintaining internal documentation and customer-facing guides for onboarding, troubleshooting SOPs, and FAQ updates.
Participate in onboarding: Assist in sandbox environment setups for new clients and contribute to pilot deployments under senior guidance.
Shadow engineering activities: Observe and support deployment and integration tasks (e.g. Okta, ForgeRock, ping) and take part in internal training sessions.
Collaborate cross-functionally: Work closely with Engineering, Managed Services, and Sales to relay client feedback, document recurring issues, and propose technical improvements.

What We’re Looking For:

Enrolled in or recently graduated from a program in Computer Science, Information Security, Cybersecurity, or related discipline.
Exposure to OAuth and SAML protocols.
Some exposure to IAM/PAM tools, security frameworks (e.g., NIST, ISO 27001), or scripting languages (bash, Python, PowerShell) is a plus.
Familiarity with Windows/Linux systems, Active Directory, and basic networking (TCP/IP, DNS).
Exceptional analytical, problem-solving, and communication skills.
Team-oriented and eager to learn in a fast-paced consulting environment.
Prior experience in cybersecurity or in technical support/administrative support roles #LI-RJ1

Why KeyData Cyber?

A Place Putting People First – Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.

A Place to Accelerate Your Career – We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.

A Place to Share Your Perspective – We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Apply now to join the KeyData Cyber team!

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