Marketing Support Coordinator- Thrive Plus Membership Support

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

High school diploma or equivalent is required., Excellent communication skills, both written and verbal., Tech-savvy with experience using tools like Zendesk and mobile apps., Strong problem-solving skills and the ability to manage multiple tasks..

Key responsibilities:

  • Respond to client and hospital inquiries via email, phone, and chat.
  • Support clients in using the Thrive Plus membership, mobile app, and Pet Portal.
  • Research and resolve client issues, escalating when necessary.
  • Follow up on and resolve BBB complaints promptly and share feedback for service improvement.

Thrive Pet Healthcare logo
Thrive Pet Healthcare Veterinary XLarge https://www.thrivepetcare.com/
10001 Employees
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Job description

Description
Position at Thrive Pet Healthcare

Thrive Pet Healthcare is hiring a Marketing Support Coordinator to help support our Thrive Plus Membership
 
Location: Remote 
Job Type: Full Time 
 
Do you love helping people, solving problems, and making things easier for others? Thrive Pet Healthcare is looking for a Client Service Representative to join our team and support our Thrive Plus Membership program, mobile app, and Pet Portal. You'll also play a key role in responding to client concerns, including resolving inquiries from the Better Business Bureau (BBB).
This is a great opportunity for someone who enjoys working with both people and technology, thrives in a fast-paced environment, and wants to make a real difference in the lives of pet parents and our hospital teams.
What You’ll Be Doing
Head (Knowledge & Thinking):
  • Use your problem-solving skills to research and resolve client and hospital issues.
  • Use tools like Zendesk, Pet Portal, and our practice software to dig into and understand concerns.
  • Report bugs, data issues, or technical problems to the right team and help find effective workarounds.
Heart (Empathy & Connection):
  • Communicate with empathy and professionalism by phone, email, and chat.
  • Listen to and understand what each client or hospital really needs—even when they’re frustrated.
  • Support clients in making the most of their Thrive Plus membership and help save cancellations when possible.
Hands (Action & Support):
  • Manage a high volume of incoming emails and requests from both clients and hospitals.
  • Respond to questions and concerns about memberships, the mobile app, and client account portal using pre-written scripts and responses.
  • Follow up on and resolve BBB complaints thoughtfully and on time.
  • Share feedback from clients and hospitals with other teams to help improve our tools and services.
What You Bring
  • Excellent communication skills – You write and speak clearly, kindly, and professionally.
  • A service mindset – You enjoy helping others and can remain calm, focused, and kind even under pressure.
  • Tech-savvy – You're comfortable using tools like Zendesk, Microsoft Teams, and mobile apps, and you pick up new platforms quickly.
  • Problem-solving ability – You think critically and know when to escalate an issue or collaborate with a teammate.
  • Organized and adaptable – You can manage multiple tasks and shift priorities as needed.
  • Team player – You work well with others, give helpful feedback, and want to continuously improve.
  • Education – High school diploma or equivalent required; additional training or coursework in customer service is a plus.
Why You’ll Love Working Here
At Thrive Pet Healthcare, we’re more than a veterinary network — we’re a community. You’ll join a compassionate and collaborative team that supports each other and celebrates wins together. We’re committed to growth, joy in work, and making a difference in the lives of pets and their people.
 
Apply Today! 

Required profile

Experience

Industry :
Veterinary
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Zendesk

Other Skills

  • Problem Solving
  • Virtual Teams
  • Adaptability
  • Communication
Are you interested?

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