Offer summary

Qualifications:

Bachelor's degree or equivalent experience., At least 4 years of experience with ServiceNow, including ITSM and ITOM modules., Strong understanding of ServiceNow architecture and best practices., Experience with IT operations and cross-functional collaboration..

Key responsibilities:

Manage and support ServiceNow platform upgrades, configurations, and patching.

Design and implement scalable enhancements and integrations for ServiceNow.

Maintain and monitor MID Servers for high availability and optimal performance.

Develop dashboards and reports for stakeholders and support ITSM governance.

Job description

Our client, a prestigious Am Law 100 firm, is seeking a skilled Applications Engineer to support and enhance its global ServiceNow platform—the firm’s enterprise system of record for ITSM and ITOM functions.

Salary range: $100,000 to $130,000 a year

While the position is remote, the company prefers candidates who reside in or within commuting distance of one of the following locations:

Los Angeles, CA
New York, NY
Washington, DC
Orange County, CA
Houston, TX
Dallas, TX

About the Role:

The Applications Engineer will ensure platform stability, performance, and security while driving enhancements and integrations across the firm’s global infrastructure.

Key Responsibilities:

Administer and manage ServiceNow upgrades, configurations, and patching
Design and implement scalable platform enhancements per ServiceNow best practices
Maintain and monitor MID Servers to ensure high availability and optimal configuration
Provide day-to-day operational support across ServiceNow modules (ITSM/ITOM)
Lead integrations using ServiceNow Integration Hub
Collaborate on Agile/Scrum teams to gather requirements and define user stories
Ensure compliance with firm-wide security policies and ISO 27001/2 standards
Develop dashboards and customized reporting for key stakeholders
Support ITSM governance and process adherence

Required Qualifications:

Bachelor’s degree or equivalent experience
4+ years of experience working with ServiceNow (ITSM/ITOM modules)
4+ years in IT operations with cross-functional collaboration
Strong knowledge of ServiceNow architecture and best practices

Preferred Qualifications:

Experience with ServiceNow HAM Pro
Familiarity with ITIL and ITSM frameworks
Hands-on experience with CMDB, CSDM, Discovery, and Service Mapping
Excellent communication and stakeholder management skills

This is an excellent opportunity for a ServiceNow professional to step into a strategic, high-impact role within a world-class legal technology environment.

Required profile