EFT Representative

Overview: The EFT Representative is responsible for assisting in the daily operations of the department; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. The department functions consist of EFT processing which includes ACH, Checking Account Drafts, SEG group payrolls account research, stop payments, and other EFT processing and back office related account issues. 

Responsibilities: 

Specific duties include, but are not limited to, the following: 

• Process Electronic Funds Transfer transactions, member requests, SEG payroll, checking account processing, stop payments, processing vendor supplement products which includes taking advantage of all available tools to automate processes 
• Process incoming member files, repair any exception items, returns and balance the file and process for posting to members’ accounts relating to ACH, Share Draft and SEG payrolls 
• Administer restrictions on member accounts reported on system 
• Assist Investigate, troubleshoot, and respond to inquiries and request as needed  
• Maintain industry knowledge of ACH, share draft, and other processes related to Payment Systems, including the NACHA Operating Rules and Guidelines.  
• Process daily work to assure deadlines are met by identifying out of balance conditions and other exceptions to processing including GL reconciliations 
• Assure Regulation D, CC and E compliance and monitor any exceptions  
• Process wire transactions; incoming wires, outgoing wires, wires recall and other functions associated with wires.  
• Handle research and adjust on accounts as needed 
• Maintain sensitive and confidential information while exercising tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations 
• Assist the Card Services Department with member disputes.  (Partner with other internal departments to resolve member claims) 
• Prepare and mail correspondence for adjustments and Notice of Holds (NOH) 
• Work closely with other departments and ensure Federal Reserve files are handled daily 
• Advise of potential legal issues or credit union risk exposure 
• Work with SEG group payroll departments to post incoming payroll correctly 
• Respond in a timely manner to department tasks and workflow balance within Right Time Technology (RNT) assigned functions 
• Foster all team culture within the department by providing open lines of communication and cooperation between all areas 
• Cultivate strong working relationships and builds trust among team members 
• Comply with departments’ policies and procedures comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, responding to changes as needed to assure efficient workflow, maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, maintains appropriate operating controls to mitigate risk.  
• Participate in schedule regular staff meetings 
• Perform other related duties as requested and special projects as assigned 

Requirements: 

• Overtime as required. 
• Travel as required 
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail. 
• Technologically proficient.  

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

• Competitive compensation, medical and dental benefits.
• 401K with employer contribution
• Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. 

Municipal Credit Union (MCU) is an Equal Opportunity Employer. 

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.