Offer summary

Qualifications:

Minimum of 2 years of professional experience in Customer Success, Account Management, or Implementation., Background in consulting or software, with legal software experience as a plus., Proficiency with Salesforce and Customer Success tools., Strong communication, organization, and relationship-building skills, with the ability to work cross-functionally..

Key responsibilities:

Become a product expert and assist customers in maximizing system use.

Identify at-risk customers proactively and develop strategies to support them.

Collaborate with internal teams such as Implementation, Support, Marketing, and Product.

Share best practices to improve processes and customer satisfaction.

Job description

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

What You Will Be Doing

You will become a product expert and help guide our customers in getting the most out of their system.
You will be a problem solver for both our customers and internal stakeholders
You will proactively identify at risk customers.
You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
You will be working cross functionally with the Implementation, Support, Marketing, Product, Account Management Teams

What You Will Bring to Onit

You can put yourself in others’ shoes and see situations from perspectives other than your own
You’re motivated by seeing others succeed and grow when you partner with them
You’re highly adaptable, easily acclimating to a rapidly changing business and industry.
Highly organized, ability to multi-task and exceptionally responsive
Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets
Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs
Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements
You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more!

Requirements

2+ years of professional experience
Experience in Customer Success, Account Management, or Implementation
Background in Consulting or Software (Legal Software is a plus)
Experience with Salesforce and Customer Success tools
Startup Experience working within a small Customer Success Org.
Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)