Offer summary

Qualifications:

3–6 years of experience in fintech or financial services operations., Hands-on experience with fraud monitoring and investigation tools., Solid understanding of money movement mechanics and consumer regulations., Strong analytical, problem-solving, and communication skills..

Key responsibilities:

Oversee and optimize money movement processes like ACH transfers and reconciliations.

Monitor and investigate fraud trends and unusual activity.

Partner with Compliance to implement and refine fraud and risk controls.

Support dispute handling and improve operational efficiencies through process design and automation.

Job description

About Clair

If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?

At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.

Learn more about us at getclair.com/about

About the Role

We’re looking for an Operations Manager to help scale and strengthen our core operations function. This person will focus on ensuring smooth money movement, managing and improving our fraud monitoring systems, and owning critical operational processes that keep our platform safe and reliable.

You’ll partner cross-functionally with Compliance, Product, Customer Experience, and Engineering, and play a key role in both day-to-day execution and long-term operational strategy.

What You’ll Do

Oversee and optimize money movement processes including ACH transfers, returns, exceptions, and reconciliations
Monitor and investigate fraud trends, alerts, and unusual activity using internal tools and external platforms
Partner with Compliance on the implementation and refinement of fraud and risk-related controls
Support Reg E/Reg Z dispute handling, ensuring compliance with consumer protection standards
Identify and improve operational inefficiencies through process design and automation
Collaborate with Engineering and Product teams to develop tools that reduce operational risk and improve visibility
Serve as a key escalation point for complex or high-risk operational issues
Help define and track operational KPIs to support ongoing performance improvement

What We’re Looking For

3–6 years of experience in fintech or financial services operations, preferably in an early-stage or high-growth environment and bonus if you have 1+ years of experience leading a team
Hands-on experience with fraud monitoring and investigation tools (e.g., Alloy, Sardine, Sift, Unit, etc.)
Solid understanding of money movement mechanics (ACH, card rails) and relevant consumer regulations (e.g., Reg E, Reg Z, NACHA rules)
Strong analytical and problem-solving skills with a bias for action
Comfort operating in ambiguity and rolling up your sleeves to build from scratch
Excellent communication and project management skills—can drive work forward across teams
Passion for fintech, trust and safety, or financial inclusion is a plus

Additional Details

Location: This is a hybrid position based out of New York City, you will be expected to come into the office at least three days a week (Tuesdays, Wednesdays, & Thursdays) with additional days on occasion for client meetings.

Compensation: The annual base salary for this role is $146,000-$148,000. The base pay for this role is determined using many factors, such as education, skills and experience and is reflective of Clair Series stage and size. Base pay is only one part of Clair’s competitive total compensation package which includes equity, benefits and additional perks. The base pay range is subject to change and may be modified in the future.

Need more convincing?

Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:

Medical, Dental, & Vision Coverage, with option to extend to your family
Fully-paid parental leave
Company-sponsored 401k, HSA, and FSA
Unlimited vacation for salaried roles, generous PTO for hourly roles
Work from home setup allowance
Access to your earnings every day on Clair
Company-sponsored short-term and long-term disability insurance

Equal Opportunity Employer Information

Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For questions, please email us at careers@getclair.com

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