Offer summary

Qualifications:

Minimum of 5 years in a technical role within cybersecurity or enterprise software., Strong understanding of multi-tenant security architectures and platforms., Proficiency in scripting languages like Python, PowerShell, or Bash for automation., Excellent communication skills and experience in delivering technical workshops or enablement sessions..

Key responsibilities:

Serve as the primary technical contact for MSSP partners throughout the partnership lifecycle.

Provide technical guidance, platform tuning, and support for complex deployments.

Manage support tickets, escalate critical issues, and ensure timely resolution.

Conduct technical onboarding, training, and enablement for MSSPs.

Job description

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

As a Technical Account Manager (TAM) for Managed Security Service Providers (MSSPs) at SentinelOne, you will hold a pivotal, deeply technical role responsible for driving the successful adoption, integration, and optimization of SentinelOne’s cybersecurity platform within partner environments. This hands-on role requires strong technical acumen, architectural understanding, and operational fluency across large-scale, multi-tenant deployments.

What will you do?

Serve as the primary technical authority for assigned MSSP partners across all phases of the partnership lifecycle.
Provide strategic and technical account guidance, including service reviews, telemetry-driven insights, and platform tuning for performance, scalability, and risk mitigation.
Guide and support complex deployments, ensuring MSSPs can confidently deliver SentinelOne-powered services across diverse customer environments.
Directly work on all assigned MSSP support tickets. Escalate critical issues. Ensure rapid responses, clear communication, and effective cross-functional resolution.
Lead technical onboarding and enablement, ensuring MSSPs are trained, certified, and operationally capable. You will need to deliver tailored workshops and presentations, both remotely and on-site.
Act as a technical liaison to internal Product, Engineering, Support, and Sales teams, advocating for partner needs, troubleshooting advanced issues, and influencing roadmap priorities.
Drive platform innovation by aligning partner use cases with SentinelOne features, API capabilities, and automation workflows.
Analyse usage patterns, threat data, and operational signals to deliver actionable insights for MSSP service enhancement.
Maintain deep hands-on knowledge of SentinelOne’s platform and APIs, as well as the evolving threat landscape and MSSP delivery models.

What skills and knowledge should you bring?

Proven success managing technical relationships with enterprise or strategic partners.
5+ years in a highly technical hands-on role (TAM, Solution Engineering, Senior Support, or similar) within cybersecurity or enterprise software.
Strong team player comfortable with project work and task sharing.
Ability to work autonomously and independently, making the best decisions to ensure partners' satisfaction
Strong capacity for rapid learning to keep pace with swift product and portfolio evolution. A collaborative attitude to share knowledge across teams.
Ability to effectively manage multiple projects and priorities, demonstrating strong time management skills, even under stress and urgent deadlines.
Knowledge of MSSP business operations, SLAs, and service delivery best practices (desirable).
Experience designing and/or supporting multi-tenant security architectures at scale.
Solid experience across multiple OS platforms: Windows, macOS, Linux; mobile platforms a plus.
Strong grasp of networking and security fundamentals, including protocol analysis, threat detection, and endpoint protection.
Being comfortable in scripting and automation (e.g., Python, PowerShell, Bash) to drive efficiency and integration.
Working knowledge of XDR technologies and modern SOC workflows.
Ability to operate effectively in fast-paced, multinational and multicultural environments, collaborating across international teams and time zones while independently prioritising and managing multiple technically complex projects.
Strong communication and technical presentation skills, including experience delivering workshops or enablement (preferred).
Hands-on experience or exposure to threat hunting and investigative techniques is a strong plus.

Why us?

At SentinelOne, you’ll join a fast-paced, international Technical Account Management team focused on driving real impact. You’ll work with talented colleagues from around the world, engage with top enterprise customers, and develop your skills in a dynamic, innovative environment. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture.

We also provide a range of benefits to support your success, including:

Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
Comprehensive pension scheme and disability insurance
Flexible Time Off policy to recharge when you need it
Choice of a high-end MacBook or Windows laptop, plus home office setup support
An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health
Global gender-neutral parental leave and grandparent leave for life’s important moments
Access to a confidential Employee Assistance Program offering mental health support
Full access to LinkedIn Learning, a leading platform for professional development
Full access to Wellness Coach, a mental well-being and fitness app
Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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