Manager, Product Management - Platform Services

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.  As we continue to enhance our platform capabilities to support a growing suite of security services, we're seeking a strategic and technically grounded product leader to drive reliability and scalability across the backend services and firmware infrastructure that power our connected devices. This role is central to ensuring SimpliSafe’s service foundation is robust, performant, and scalable—supporting seamless experiences across all customer touchpoints.

What You’ll Do

SimpliSafe is hiring a manager to lead our Platform Services Product Team. This pivotal position combines strategic oversight with direct execution, owning the foundational cloud services and firmware deployment infrastructure that support our full portfolio of connected hardware. You will manage a small team of product managers and serve as a key individual contributor on priority initiatives. Unlike downstream vertical product teams (e.g., App, Monitoring, Growth), this team is accountable for the underlying systems that enable reliable alarm processing, device communication, fleet updates, and secure data transport across the SimpliSafe ecosystem.

Primary responsibilities include

• Lead and mentor a team of 2–3 platform product managers, guiding their development and ensuring alignment with broader platform strategy.
• Define and drive the roadmap for backend infrastructure and device firmware systems with a focus on performance, reliability, and scalability.
• Act as a hands-on product owner for high-priority initiatives involving platform services and firmware operations.
• Partner closely with Platform Engineering, Firmware, Cloud Services, QA, and Reliability teams to scope, develop, and deploy key systems.
• Provide technical product leadership within agile teams—shaping sprint priorities, surfacing blockers, and ensuring delivery quality.
• Establish and track Service Level Objectives (SLOs) for critical backend services to ensure high system availability and low latency.
• Oversee firmware rollout strategy and platform-side support for multi-generational hardware, including risk mitigation and deployment telemetry.
• Collaborate cross-functionally with Product Vertical teams, Customer Experience, Marketing, and Design to ensure upstream reliability translates into downstream impact.
• Monitor industry and regulatory trends in firmware, cloud infrastructure, and connected device management to inform future platform investments.
• Drive a data-centric approach to platform reliability and firmware success, surfacing insights from telemetry, logs, and diagnostics.

What You’ll Bring

• 7+ years in Product Management, with demonstrated ownership of platform infrastructure, APIs, or connected device systems.
• 2+ years managing product managers or technical product contributors.
• Technical fluency across cloud services, backend architectures, and firmware release pipelines. You don’t need to code—but you should be fluent in conversations with engineers.
• Proven track record of launching platform or firmware capabilities that improved service availability, performance, or scale.
• Experience with device firmware lifecycle management, including OTA updates, deployment staging, rollback strategies, and hardware-firmware compatibility.
• Bachelor’s or advanced degree in Computer Science, Engineering, or a related field preferred.
• Comfortable in complexity—this role requires navigating embedded systems, cloud services, and customer-facing dependencies.
• Adept at balancing strategic direction-setting with day-to-day prioritization and delivery.
• Data-driven, but not data-paralyzed—you can move fast with imperfect information and course-correct as needed.
• Clear communicator who can translate technical topics into business impact for a wide range of audiences.
• Thrive in cross-functional settings, especially in ambiguous or high-stakes projects with many interdependencies.
• Committed to improving service quality, customer trust, and product resilience at scale.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.