Job description

This is a regular full-time 40 hour position.

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.

Essential Functions Statement(s)

Greets visitors and patients to determine their needs and directs them accordingly
Collects appropriate documentation from patient and enters into PM system
Collects copay, coinsurance or other balances owed on account
Prints billing slip for physician to mark services performed
Schedules follow-up appointments and cancels patient appointments due to no show
Enters charges same day of service
Codes diagnosis
Reconciles payments daily
Ensures that claims are in drop status at charge entry
Maintains cash drawer for making change and balances it daily
Verifies that all billing slips are submitted at the end of the day
Prints appropriate registration forms from medical record system for future appointments
Obtains precertification
Performs other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.