Cloud System & VoIP Administrator

Cloud System & VoIP Administrator

Location: Remote/Hendersonville, TN | Travel: Up to 10%
Clearance Required: Must be a U.S. Citizen and able to obtain Public Trust (6C)
Employment Type: Full-time | Reports to: IT Infrastructure Manager

Drive Innovation. Deliver Security. Make a Real Impact.

Central Research Inc. (CRI) is looking for a Cloud System & VoIP Administrator to lead the implementation and support of mission-critical IT infrastructure remotely but be in the office two days a week. You’ll be a key player in designing secure cloud environments, managing contact center systems, and ensuring compliance with some of the most rigorous industry standards — including PCI DSS, HIPAA, and ISO 27001.

This is a high-impact role perfect for a tech-savvy problem solver who thrives in fast-paced, secure environments and is eager to grow into a top-tier subject matter expert.

What You’ll Do

• Tier 2 & 3 escalation: Troubleshoot, resolve, and support advanced technical issues across systems, networks, and VoIP platforms.
• Build and maintain cloud infrastructure in Azure, AWS, and Microsoft environments.
• Administer NICE CXone Contact Center solutions, including IVR, call routing, and queue management.
• Ensure compliance with security frameworks: PCI DSS, FISMA, HIPAA, DFARS, ISO 27001, and NIST 800-53.
• Collaborate with internal stakeholders and external consultants on system design, planning, and implementation.
• Mentor junior staff and foster a secure, proactive IT culture.

What You Need to Succeed

Minimum Qualifications:

• Bachelor’s degree in Computer Science or related field (or equivalent experience)
• 4+ years of IT system administration experience (Windows environment)
• 1+ year of hands-on experience with:
  • NICE CXone or similar VoIP systems
  • Infrastructure support and troubleshooting at Tier 2 or 3
• U.S. Citizenship (required for Public Trust clearance)

Preferred Qualifications:

• NICE CXone Certification
• Microsoft Azure Certification
• Strong Tier 3 experience with:
  • ZScaler, Microsoft Server OS, Azure AVD, MS Entra, O365
• 3+ years in a PCI DSS-compliant or regulated environment

Key Skills & Knowledge

• VoIP & telephony (SIP, IVR, call flow design)
• Cloud platform expertise (Azure/AWS)
• Backup, SAN, server infrastructure
• PowerShell scripting, automation
• Incident response and documentation
• Understanding of STIGs, ITIL, and NIST 800-53 standards
• Clear and confident communicator (oral & written)

More Info

• Occasional weekend or evening support required
• Travel up to 10%
• Supports multiple office locations and remote teams
• Must be able to work in high-pressure, fast-response environments

Why Join CRI?

At CRI, we deliver solutions that support vital federal operations. Our team is known for excellence, security, and reliability — and we’re growing fast. You’ll work alongside skilled professionals who are committed to meaningful outcomes and personal growth.

Equal Opportunity Employer

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters. 

If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.   

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.