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Customer Due Diligence Analyst
Work set-up:
Hybrid
Work from:
Tampa (US)
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One of the fastest-growing fintech companies, Uphold is pursuing a mission to democratize investments and payments for people and companies worldwide. A bridge between old and new money systems, Uphold allows people to buy, exchange and send more than 250 cryptocurrencies, precious metals, and currencies instantly. Our mission is to create trusted access to digital money and financial services for the many. Since inception, we have fought to provide a fairer, easier and more affordable system. We put security and transparency first.
At Uphold, we are looking for people with passion, initiative, and integrity. We encourage you to apply even if your experience doesn't 100% match the job description. We welcome diverse perspectives and people who aren't afraid to challenge the status quo. If you’re a rock star and this sounds interesting and challenging, we want to hear from you.
The Opportunity
The Uphold Customer Due Diligence Analyst is responsible for assisting the Compliance Due Diligence lead in executing the day-to-day functions of the team including, but not limited to, the creation and execution of Standard Operating Procedures for newly implemented Compliance functions and serving as an escalation point for Uphold’s various front line Compliance teams.
What You’ll Be Doing Primarily
Creating and enhancing various KYC processes (KYC includes: Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD), Periodic Reviews)
Interacting with compliance operations, customer support, investigations, fraud, Quality Assurance and other second-line of defense
Monitoring Compliance team performance across various workstreams
Assisting in reviewing and recommending improvements for internal processes, including forms/checklists, data collection methods, analyses and reporting
Assist in updating Compliance Program documentation
Updating and reviewing customer profiles using internal CRM tools
Responding to and executing escalations for various customer requests to ensure excellent customer satisfaction
Assist in validation, tuning and optimization of various processes and tools
Executing various compliance transactions related to customer refunds/returns
Assist the Compliance Department with ad-hoc projects and reviews as needed
Required Qualifications
Bachelor’s Degree
3+ years of AML/KYC/OFAC compliance experience working at a bank, broker dealer, or Big 4 consulting firm
Experience performing specific AML compliance-related functions, including KYC/CIP, enhanced due diligence, business due diligence, and suspicious activity monitoring
Knowledge of BSA, USA Patriot Act and OFAC Compliance requirements
Ability to manage multiple projects in a high-pressure environment
Strong quality, delivery and customer service orientation
Excellent verbal and written communication and interpersonal skills
Excellent organizational, time management and prioritization skills
Prior experience working at a startup in FinTech/Crypto
Working knowledge of ZenDesk, Veriff, Jira, LexisNexis
Availability for occasional work outside normal business hours
Strong quality, delivery and customer service orientation
Data Analytics experience
What We Have To Offer You
A fun and collaborative work environment in a company that continues to grow, driven by extraordinary and passionate people that keep us innovating and challenging each day
Competitive salary and benefits
An international team in a cutting edge field
A flexible and enthusiastic hybrid work environment
Growth and career opportunities and the chance to be proactive and creative
Open and transparent culture - we get together on a regular basis to share updates, strategic plans, and engage with each other informally over (virtual) drinks
Interesting events that keep you connected with the team and celebrate our success
If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities.
EEOC Employer
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.