Manager, Quality

Principal Accountabilities::
* Manage all Quality Assurance staff engaged in conducting quality control tests to ensure compliance with quality procedures* Provide technical guidance for process improvement projects* Assist with maintaining procedures and techniques for quality control standards
 

Knowledge & Skill Requirements::
* Bachelor’s degree in a related field *Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteria* Generally eight years of progressive experience with two years of supervisory experience* Strong organization and communication skills
 

Knowledge & Application::
* Knowledge of principles and practices within a professional discipline* Through leadership, directs the application of existing principles* Integrates and communicates fairly complex information within the specialization or recognized body of formal knowledge
 

Problem Solving::
* Resolve issues that are differing, but related* Issues require sophisticated analytical or problem solving techniques to identify cause* Devises solutions based on limited information and uses past experience or precedent to identify solutions or to adapt existing approaches to resolve issues* Uses evaluation, judgment, and interpretation to help others select right course of action, which may impact the longer term
 

Interaction::
* Interprets and explains information to audiences who are not familiar with the subject matter often requiring persuasion* Adapts style to differing audiences* Requires objective review of difficult work problems, obtaining cooperation or approval* Requires considerable resourcefulness* Requires strong multicultural awareness to appropriately deliver messages
 

Impact::
* Impact is generally limited to the achievement of short- to medium-term goals; may be required to develop and manage operational initiatives to realize operational and strategic plans* Contributes to delivery of departmental goals through personal effort or through influence over team members* Has contributory impact on team/discipline performance
 

Accountability::
* Accountable for meeting short- to medium-term targets which impact the department/discipline* Takes action to monitor costs related to own work and that of the team* People management responsibility for pay reviews, performance management, and resource planning