Offer summary

Qualifications:

At least 2 years of experience managing outbound call center or SDR/BDR teams, preferably in healthcare or service industries., Strong knowledge of sales development strategies and appointment-setting best practices., Proficiency in CRM platforms such as HubSpot or Salesforce, including pipeline management and performance reporting., Excellent leadership skills with the ability to coach, communicate, and build teams..

Key responsibilities:

Lead, mentor, and support a remote outreach team across the U.S.

Drive performance through coaching, team meetings, and real-time feedback.

Align outreach messaging and workflows with cross-functional partners.

Analyze outreach data to improve engagement and appointment-setting rates.

Job description

Remote | Full-Time | United Energy Workers Healthcare

Lead from the front. Empower outreach. Drive meaningful patient connections.

At United Energy Workers Healthcare, we provide high-quality home healthcare to former Department of Energy workers under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). With 14+ years of experience across 24 states and 36 locations, we’ve built a reputation for compassionate care and unwavering integrity. Our mission is to serve with excellence—and we do it by hiring the best.

We’re looking for a strategic and people-first Outreach Benefits Coordinator Manager to lead our national, remote outreach team. This group drives the first and most critical step in our patient care pipeline: setting qualified appointments. In this role, you’ll guide performance, develop your team, and refine processes that enable connection and care at scale.

What You’ll Do

Lead, mentor, and support a high-performing remote team of Outreach Benefits Coordinators across the U.S.
Drive performance through weekly 1:1s, team meetings, coaching plans, and real-time feedback
Align outreach messaging, workflows, and handoffs with cross-functional partners (Field Advisors, Marketing, Revenue Operations)
Design and optimize outreach strategies that improve engagement and appointment-setting rates
Ensure accurate and consistent CRM use (HubSpot), including lead documentation and dispositions
Analyze outreach performance data and identify opportunities to improve productivity
Build and maintain training content, call scripts, and onboarding materials
Foster a culture of ownership, positivity, and accountability across the team

What We’re Looking For

2+ years of experience managing outbound call center or SDR/BDR teams (healthcare or service industries preferred)
Strong command of sales development strategies and appointment-setting best practices
Proficiency in CRM platforms (HubSpot or Salesforce), including pipeline management and performance reporting
A motivating leadership style, with strengths in coaching, communication, and team building
Ability to analyze KPIs, extract insights, and drive results
Familiarity with HIPAA, healthcare privacy regulations, or benefits coordination is a plus

Why Join Us?

This is a mission-first organization built on family values and professional excellence. In this role, you’ll have the tools, trust, and autonomy to lead a team that creates meaningful first impressions—and opens the door to life-changing care.

Location: Remote (with occasional U.S. travel as needed)
Team Size: ~10–15 direct reports
Reports to: Director of Patient Engagement

United Energy Workers Healthcare is an Equal Opportunity Employer. Background and reference checks may apply.

Required profile