Participant Support Specialist - Bilingual, Spanish

Our Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization. The Participant Support Specialist’s function is to provide effective and accurate responses to our callers.

*Full & part time positions available!*

• Training hours: 8:30am - 5:00pm EST (approximately 7 weeks)

Key Responsibilities:

• Answer incoming calls, interpret caller’s question/problem and provide resolutions, researching solutions.
• Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations
• Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients
• Follow up with participants or administrators via phone or email to resolve open issues
• Be logged into phones and chat software and available to take chats at all times. On chats always using excellent spelling and grammar
• Log all calls and chats in Flex Connect
• Complete all required documentation

• High School Diploma or equivalent
• Experience in a customer service or a Call Center setting is a plus.
• Strong proactive problem-solving and troubleshooting skills.
• Demonstrated ability to effectively manage multiple priorities.
• Self-starter with the ability to work independently in a fast-paced environment with critical deadlines
• Strong attention to detail

* The compensation range for this position takes many factors into consideration including but not limited to: years of experience, education, skill set and other relevant factors It is not typical for an individual to be hired near the top of the range for a position as circumstances can vary in every hiring situation.

An Equal Opportunity Employer