Technical Support Agent

• Load all new installs and ensure that they are registered on the respective systems.
  
• Ensure events are correctly set up and functioning as per the Needs Analysis Document.
  
• Ensure that all swap out units are registered to the correct client and operational.
  
• Allocate all new installs to the correct fleet.
  
• Sign off event loading, fleet allocation on batch file.
  
• Daily 7-day installation checks.
  
• Daily 24-hr Health checks.
  
• Daily 24-hr Trigger report.
  
• Desktop Fleet Checks as and when required.
  
• Identify critical errors and forward them to the Technical Department for further processing.
  
• Assist customers with footage requests, technical queries and emergencies.
  
• Assist technicians with technical queries.
  
• Call units to test MIC & speakers.
  
• Ensure Fleets are in good condition and advise of any fleets where there are quality and fault concerns to Management.
  
• Client System Training.
  
• System Admin.
  

Requirements

• Minimum of a Senior Certificate (Matric)
  
• Strong technical aptitude and problem-solving skills
  
• Must reside within proximity to the Irene office (Gauteng)
  
• Must be available to work shifts on a 4-days-on, 2-days-off rotation (including weekends)
  

• Shift Schedule:
  
• Weekday Shifts (In Office):
  
• 06h00 – 14h00
  
• 09h00 – 17h00
  
• 13h00 – 20h00 (In office until 17h00, then work from home)
  

• Work from Home Shifts:
  
• 15h00 – 22h00 (Weekdays)
  
• All weekend shifts are fully remote