Technical Support Specialist

Who We Are.
Spear Technologies is an exciting new software company in the Insurance sector.

Our Values.
In addition to skills, experiences, and cultural fit, we select and evaluate our team members based on these core values:
1. Problem Solver – Always striving to find a way
2. Accountable – Pride in ownership
3. Team player – Professional and humble

The Role.
The Technical Support Specialist is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. As a Technical Support Specialist, you will become a product expert and work with our clients to answer questions, deliver training, drive value, resolve technical issues, and help our clients configure their systems using Microsoft Power Platform and SQL. Our Technical Support Specialists are fluent in solving complex technical problems in Microsoft Power Platform and SQL and are skilled in managing client relationships.

As a Technical Support Specialist, you will be responsible for connecting with clients on a regular basis, understanding their issues and product configurations, and solving problems for end users requiring technical assistance using the software. An ideal candidate is adaptable and is interested in developing a dynamic skill set that includes both technical and client relationship proficiency.

The Technical Support Specialist will:

• Provide excellent customer service to all clients both over the phone and via email
• Solve technical issues in SQL and Microsoft Power Platform.
• Maintain relationships with clients
• High volume email correspondence
• Deliver support via email, phone, video conference, and thorough documentation of solutions
• Provide troubleshooting, coordination, issue resolution and follow up related to cases submitted by our customers.
• Lead customer training
• Review customer accounts and check for accuracy
• Maintain open lines of communication with Technical Services, Product and Sales to ensure the customer voice is heard throughout the organization.
• Complete lower-level technical services projects building and managing workflows and Power BI Reports.
• Participates in team projects that enhance the quality or efficiency of support.
• Can work extended hours and/or a flexible schedule as required by project demands.
• Performs any additional project work and other related duties as assigned by management.

• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate).
• Experience with SQL queries.
• Excellent analytical, organizational, and interpersonal skills; must be self-motivated and driven for results/outcomes.
• Detail-oriented, organized, flexible, high-energy and ability to learn quickly.
• Able to handle multiple tasks/projects simultaneously.
• Can organize and prioritize workload to meet deadlines.
• Excellent verbal and written communication skills, with ability to present to clients, co-workers and management.
• Works and maintains confidentiality with sensitive information.
• Legally eligible to work in the United States.

• Competitive compensation package including 100% paid Health coverage for the employee and 85% coverage for dependents. We pay for 80% coverage for Dental and Vision, for employees and dependents
• Flexible time off + 10 paid holidays! 
• Opportunity to work for an entrepreneurial company in an exciting phase of growth
• Great company culture and the office building has an onsite gym, full kitchen and is walking distance to restaurants and shops. The Culture Team hosts happy hours and celebrates holidays with company social events, and much more!
• 401(k) with matching

Total compensation for this role is market competitive, including a total compensation range $50,000 - $65,000.

In addition to our commitment to equal pay for equal work, Spear Technologies is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.