University degree in Computer Engineering or Computer Sciences., 1-3 years of experience in technical support or related field., Experience with MS Active Directory, DNS, and DHCP., Knowledge of hardware/software troubleshooting and network connectivity..
Key responsibilities:
Assist end users with technical issues as the first point of contact.
Perform remote troubleshooting and diagnose hardware/software faults.
Record incidents and resolutions in logs.
Identify and implement solutions based on user issues.
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We're a Cairo-based IT recruitment & employment assistance company who endeavor to improve specialized IT recruitment and job finding. Our goal is to ensure that in the vast field of Information Technology the right people are brought into the right place.
Serve as the first
point of contact for end users seeking technical assistance.
Perform remote
troubleshooting through diagnostic techniques.
Determine the best
solution based on the issue and details provided by end users.
Record events and
problems and their resolution in logs.
Diagnosing
and solving hardware/software faults.
Requirements
University
degree in Computer Engineering, Computer Sciences.
1-3 years of
experience in the same field.
Experience in
MS Active Directory, DNS, DHCP.
Experience in Client PC
connectivity - Ethernet, TCP/IP, and VPN, including physical connection
(cables, switches, access points, routers) and logical/ software
Required profile
Experience
Level of experience:Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.