Offer summary

Qualifications:

University degree in Computer Engineering or Computer Sciences., 1-3 years of experience in technical support or related field., Experience with MS Active Directory, DNS, and DHCP., Knowledge of hardware/software troubleshooting and network connectivity..

Key responsibilities:

Assist end users with technical issues as the first point of contact.

Perform remote troubleshooting and diagnose hardware/software faults.

Record incidents and resolutions in logs.

Identify and implement solutions based on user issues.

Job description

Serve as the first point of contact for end users seeking technical assistance.
Perform remote troubleshooting through diagnostic techniques.
Determine the best solution based on the issue and details provided by end users.
Record events and problems and their resolution in logs.
Diagnosing and solving hardware/software faults.

Requirements

University degree in Computer Engineering, Computer Sciences.
1-3 years of experience in the same field.
Experience in MS Active Directory, DNS, DHCP.
Experience in Client PC connectivity - Ethernet, TCP/IP, and VPN, including physical connection (cables, switches, access points, routers) and logical/ software

Required profile