Offer summary

Qualifications:

At least 5 years of professional experience in design consultancy or similar roles., Proven track record of delivering shipped services and products., Deep expertise in human-centered and service design methodologies., Ability to visualize complex service experiences using various diagrams..

Key responsibilities:

Facilitate co-creation workshops with stakeholders and cross-disciplinary teams.

Maintain an overview of product journeys, personas, and touchpoints to connect the dots.

Create visual artifacts like experience maps and service blueprints to illustrate processes.

Collaborate with UX researchers and writers to improve information architecture.

Job description

We are looking for a Service Designer who can co-create, synthesize and communicate information across our client's organizational horizontal and vertical structures and will take the their platform's service experience to the next level in the journey of building the most loved low-code platform.

The Design team is a distributed team across several units, with many disciplines. From user experience research and service design to brand and product design, the client's design team is filled with creatives focused on elevating the user experience across our products. The team is always exploring new ways to be creative and tinkering with new technologies or techniques.

About the Service Design discipline

Service Designers work with various disciplines with the goal of helping connect the dots and maintaining the big picture overview by effectively using your superpowers! The client also enable their stakeholders to adopt the service design mindset. They are a growing sub-discipline, part of the Product Design Team (in the R&D department).

Toolset contains Miro, Figjam, Figma, and Dropbox Paper when planning and conducting the work.

Responsibilities

As a Service Designer, your contributions will elevate our client's software as a platform, servicing specific journeys across many touchpoints for all their users. Your work and facilitation skills will enable them to take the end-to-end developer experience of the platform to the next level. You will frequently meet with Product Managers, Product Designers and UX researchers to advise, align and have your share in strategizing next steps.

Facilitation

You run co-creation workshops with business stakeholders, product managers, architects, developers, product designers, and UX researchers.
Help teams navigate complex and strategic topics through workshops for aspects such as concept exploration, ideation, hypothetical journey maps.
Support and enable team members to figure out the right approach for them to run such sessions.
Identify and propose potential opportunities for collaboration to overcome the challenge of working in siloes.

Big picture overview

You will maintain an overview of the products in the Unit and connect the dots across journeys, personas and touchpoints.
Identify overlaps while working with product designers and product managers who are domain focused to drive a unified platform experience.
Play an active role in initiatives and projects that involve multiple developer teams in the Unit (and beyond) to connect the dots.
Collaborate with our UX writer and UX researcher to improve the current information architecture of the Developer Portal.

Visualisations

You create and collaborate on alignment diagrams (concept maps, domain storytelling, context maps, experience maps, user journeys, service blueprints are some examples) to visualize processes, product components and user touch-points of the current and future state of our platform.
Create overviews that show the big picture and the connection across journeys, personas and touchpoints.
Improve our Process Blueprint which guides us all the way from gathering input to problem definition, solution definition, implementation and evaluation.

Requirements

5+ years of professional experience in a design consultancy or equivalent position
Proven track record of shipped services and products
Demonstrated experience of working with complex digital products, enterprise products and tech ecosystems
Deep expertise in human-centered design and service design
Ability to visualize the service experience through the lens of different diagrams
Ability to communicate in different styles ranging from visual artefacts to in-person discussions with the goal of communicate complex matters in a simple manner.
Active listener, ability to understand and address points of tension, ability to challenge others in a constructive way, ask questions that lead to clarity
Self-motivated, able to work independently but also collaborative and driven by group critique
Excellent graphic design and typographic skills are a plus