Offer summary

Qualifications:

Minimum of 2–3 years of experience in customer success, onboarding, or hotel tech support., Strong communication skills in English, both spoken and written., Organized and tech-savvy, comfortable managing multiple clients., Ability to manage technical conversations without being a developer..

Key responsibilities:

Onboard hotel clients and customize Sadie’s setup.

Deliver remote training sessions and create training resources.

Monitor customer activity and address adoption challenges proactively.

Serve as the main point of contact for assigned accounts.

Job description

Aspire Software is looking for a Customer Success Manager to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the role

As a Customer Success Manager, you’ll own onboarding and client relationships—helping hotels successfully adopt Sadie’s AI solution. You’ll train staff, troubleshoot issues, and ensure clients get real value from our product.

This role requires someone with a minimum of 2–3 years of experience, strong communication skills, and the ability to manage technical conversations without being a developer.

Note: We're looking for a professional who is organized, tech-savvy, and fluent in English, both spoken and written.

Responsibilities :

Onboard hotel clients and tailor Sadie’s setup to their needs
Deliver remote training sessions and create resources for hotel teams
Monitor customer activity and proactively address adoption challenges
Be the main point of contact for your assigned accounts
Escalate and coordinate technical issues with Support and Product
Collect client feedback and work with internal teams to improve product and process
Create and maintain client-facing documentation, FAQs, and training guides
Help drive retention, customer satisfaction, and product expansion

Requirements

2–3 years of experience in customer success, onboarding, account management, or hotel tech support
Excellent English communication skills—you’ll work with hotel staff globally
Strong organizational skills and comfort managing multiple clients
Tech-savvy: You’re confident using tools like HubSpot, Intercom, Notion, ClickUp, and can learn new platforms quickly
A proactive, self-starter attitude with a bias for action
Big Bonus: Familiarity with hospitality systems (PMS, Channel Managers, AI tools)

Required profile