Offer summary

Qualifications:

Positive and professional attitude., Strong communication skills, both oral and written., Excellent customer service skills., Intermediate knowledge of Microsoft Office and desktop technology..

Key responsibilities:

Receive and manage customer service requests via phone and email.

Monitor and update on aging service calls, providing timely information.

Work with vendors and technicians to ensure quality service.

Handle a high volume of calls and service tickets daily.

Job description

About the client:

A respected Managed Print Solutions provider in the US. Currently manages clients in all 50 states including Canada and Puerto Rico.

Duties & Responsibilities:

Receive service requests for customers via phone and email using multiple software platforms.
Monitor aging service calls and provide timely updates to customers and vendors.
Accurately invoice service calls with all required data.
Work with third-party vendors and technicians to provide world-class service to our customer base.
Handle 25+ incoming and 20+ outgoing calls per day.
Handle 40+ service tickets per day.
Invoice 10+ aged calls a day.
Complete all assigned account/region service call updates daily.

Qualifications:

Positive, professional attitude and a team player.
Strong oral and written communication skills.
Excellent customer service skills.
Intermediate computer knowledge, especially in Microsoft Office programs and desktop technology.

PERKS:

Remote Work Setup
Company Laptop provided
HMO Coverage on Day 1
1 FREE HMO Dependent after 6 months*
Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
Unused Leave Conversion
Attendance bonus
13th Month Pay
Government Statutory Benefits
Monthly prizes and bonuses
Up to 30K referral bonus

Setup: Remote

Shift: M-F, 11PM - 8AM MNL time

Required profile