Strategic Solutions Manager, Platform Success - IQVIA Digital (Remote)

To be eligible for this position, you must reside in the same country where the job is located.

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.  Learn more at www.iqviadigital.com

At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone.

Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

We're rapidly growing and looking for super-curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Strategic Solutions team is responsible for leading priority team-wide projects that enhance our offerings and internal processes. This team sits at the center of our Account Management, Trading, and Product teams to bring forward solutions to complex challenges that our clients face. 

Role: The Strategic Solutions Manager is a highly adaptable, execution-focused problem solver embedded within the Platform Success team. Tasked with tackling high-impact, cross-functional initiatives across strategic clients, this individual acts within a hybrid team of strategy leads, operators, solutions consultants, and project managers. Operating with high autonomy, this role parachutes into client-specific challenges – whether related to revenue growth, product adoption, retention risk, or operational inefficiencies - and delivers actionable solutions by aligning internal stakeholders and deriving measurable outcomes. 

Key Responsibilities:

• Client-Specific Strategic Initiatives: Coordinate high-priority, complex projects across clients to solve unique challenges tied to account retention, expansion, and performance. Help identify gaps, operational inefficiencies, or growth opportunities and support the development of bespoke solutions with white glove service and partnership.
• Cross-Functional Stakeholder Coordination: Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and drive execution. Support project scoping and track timelines and deliverables to ensure alignment across teams.
• Consultative Problem Solving: Assist in translating ambiguous challenges into structured problem statements and action plans. Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client-centric solutions 
• Platform Adoption & Innovation: Drive client usage of underutilized features, automation, or advanced targeting strategies to unlock value. Advocate internally for product or workflow improvements based on field and team learnings.
• Execution Ownership: Own specific project tasks with limited direction, ensuring timely completion and clear communication across parties. Assist in tracking outcomes and measuring impact to inform future strategy.
• Scalable Playbooks & Knowledge Transfer: Document successful project outcomes and help translate into reusable frameworks, templates, and best practices for future client use cases. Support knowledge sharing across internal teams to scale insights across the business.

Success in This Role Will Look Like:

• Strategic Project Execution: Timely and effective delivery of high-impact initiatives across key client accounts, driving measurable business outcomes.
• Client Impact: Demonstrable improvements in client retention, satisfaction, and/or revenue growth as a result of tailored solutions and strategic interventions.
• Platform Engagement: Increased adoption and consistent utilization of platform features and solutions, particularly among high-value or at-risk clients.
• Cross-Functional Alignment: High internal stakeholder satisfaction, marked by clear execution plans, seamless collaboration, and alignment across Product, Sales, and Account teams.

Qualifications: 

• Bachelor's Degree required.
• Four (4) years’ experience required building client relationships and tracking towards  revenue targets.
• Programmatic Strategy Expertise: Proven experience building and optimizing programmatic campaigns using platform insights and data. Must have hands-on experience with programmatic tools.
• Client-Facing Experience: Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complex problems and strategies into clear, actionable plans and business solutions.
• Healthcare Industry Knowledge: Prior experience working with healthcare clients or within regulated industries is strongly preferred.
• Cross-Functional Collaboration: Skilled at engaging with Product, Engineering, Account Management, Trading and Sales teams; Able to effectively translate needs, priorities, and technical concepts to ensure alignment and drive project success 
• Demonstrated ability to take initiative and work independently without detailed instructions; thrives in ambiguous environments.
• Naturally curious and resourceful—seeks out information, solves problems proactively, and drives tasks to completion without being prompted.
• Experience developing new processes, tools and collateral for use across clients
• Knowledge of paid search and social campaigns across Google Ads and Facebook preferred.
• Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred.
• Knowledge of agency media planning process, including how programmatic fits alongside social, email and TV preferred.
• Strong analytical skills to draw insights from large datasets.
• Excellent written and verbal communication skills
• Passion for working in a space that sits at the intersection of healthcare and technology.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe