Offer summary

Qualifications:

1-3 years of experience in inside sales or direct sales., Strong communication and relationship-building skills., Ability to analyze data and manage sales pipelines effectively., Self-motivated with organizational skills and adaptability..

Key responsibilities:

Research and identify potential leads and decision makers.

Conduct cold calls and emails to prospects and existing customers.

Manage customer relationships and identify opportunities for upselling.

Maintain accurate records of sales activities and customer interactions.

Job description

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

The SMB Associate will prioritize securing and growing new business. This person will work to manage lead generation, qualification and cold calling activities. This role aims to deliver a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology and expertise. The ideal candidate thrives in fast paced environments, is able to work efficiently and has strong organizational skills.

What you'll be doing:

Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up.
Cold-call/email prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage.
Answer existing customer queries and spot opportunities for future sales.
Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes.
Obtain thorough knowledge of company’s solutions and corporate/market value to identify and drive new business.
Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services.
Plan, direct and coordinate sales support activities, including management of the sales pipeline through Monotype’s sales tools (Salesforce) accurately tracking all relative customer data, business insights, and record of interactions.
Maintain and organize database reports on a daily, weekly and monthly basis to deliver to necessary team members.
Understand and present product/services features, quote prices, credit terms and sales order process.
Assist and create quotes to potential clients.

What we're looking for:

1-3 years of experience in direct or inside sales
Experience in opportunity qualification, sales calls and prospect management
Demonstrated ability to convert prospects and achieving defined goals
Deal closing experience, advantageous
Excellent listening, verbal and written communication skills.
Ability to engage customers and build strong relationships.
Strong data analytics ability with attention to detail.
Excellent organizational skills.
Self-motivated with high energy and drive to succeed.
Ability to work individually and within a team.
Experience with customer relationship management software (Salesforce), desirable.
Ability to embrace change and learn quickly.
Monotype is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish.

What’s in it for you

Hybrid work arrangements and competitive paid time off programs.
Comprehensive medical insurance coverage to meet all your healthcare needs.
Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
A creative, innovative, and global working environment in the creative and software technology industry
Highly engaged Events Committee to keep work enjoyable.
Reward & Recognition Programs (including President's Club for all functions)
Professional onboarding program, including robust targeted training for Sales function
Development and advancement opportunities (high internal mobility across organization)
Retirement planning options to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

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