Desktop Support Technician

extra holidays - extra parental leave
Work set-up: 
Hybrid
Work from: 
San Francisco (US)

Cynet Systems logo
Cynet Systems Large https://www.cynetsystems.com
1001 - 5000 Employees
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Job description

Job Description:

Pay Range: $20hr - $24hr
  • Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.
  • Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met
  • Upgrade trader workstations from Windows 10 to Windows 11.
  • Provide first-line technical support for the trading floor during the Windows 11 migration, responding promptly to requests and issues.
  • Troubleshooting Bloomberg, Refinitiv, and other market data products.
  • Collaborate with other IT teams to ensure seamless integration and support for trading applications.
Qualifications:
  • Experience in a similar role, preferably within the financial sector.
  • Proficiency with Windows 10 and 11, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, and Teams.
  • Basic understanding of IT infrastructure components such as Active Directory and printers.
  • Basic troubleshooting skills for Bloomberg, Refinitiv, 0365 and other market data-related applications.
  • Knowledge of Intune, Microsoft Autopilot, On Prem AD and Azure AD.
  • Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.
  • Proficiency with endpoint management tools such as Microsoft SCCM, MDT.
  • Strong knowledge of endpoint security best practices and implementation.
  • In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.
  • Experience with PowerShell and command-line scripts.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication skills, both written and verbal.

Required profile

Experience

Other Skills

  • Communication
  • Problem Solving

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