Application Management Engineer (f/m/x)

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

The Application Management Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure platform stability, plans, coordinates and implements infrastructure provisioning and upgrades and supports incident management. The Application Management Engineer will support the new application following internal DB Best Practices and Governance procedures.

Responsibilities:

• Provide Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces).
• Perform problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches).
• Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents and outages pertaining to the platform.
• Estimate time required to implement remediation actions.
• Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines.
• Ensure appropriate vendor interaction in a multi-vendor environment.
• Conduct incident and problem management activities.
• Conduct regularly scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues.
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.

Skills:

• Strong SQL/PLSQL development skills.
• Previous working experience with RPA tools.
• Basic knowledge of security principles.
• Have an understanding of IT project management - planning, delivery, resourcing, expectation management.
• Previous production support experience, with can do mind-set and attitude and hands-on mentality.
• Ability to analyze business requirements, defects and propose hot fixes.
• Ability to work effectively with senior IT and Business stakeholders.
• Exposure to operating across multiple global locations with accommodate various cultures and practices.
• Proficient communication and English language skills (written/verbal).
• Excellent team worker.

Well-being & Benefits:

Emotionally and mentally balanced: we support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.
• A professional, passionate, and fun workplace with flexible Work from Home options.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.

Physically thriving: we support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive

• Private healthcare and life insurance with premium benefits for you and discounts for your loved ones.

Socially connected: we strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and wellbeing.

• Kids@TheOffice - support for unexpected events requiring you to care for your kids during work hours.
• Enjoy retailer discounts, cultural and CSR activities, employee sport clubs, workshops, and more.

Financially secure: we support you to meet personal financial goals during your active career and for the future

• Competitive income, performance-based promotions, and a sense of purpose.
• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.