Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.

Job description

The Claims Administrator supports the Head of Claims and Claims Executive in managing a portfolio of motor and property claims.

This role plays a vital part in delivering high-quality claims services to our broker network. Our objective is to add value to the claims process by working closely with clients and insurers alike to ensure full claim entitlements are received.

Duties and Responsibilities:

Lodge claims via insurer portals (where available)
Draft written claim submissions or conduct phone lodgements directly with insurers
Report management, including pro-actively managing claim updates and follow-ups with insurers
Manage motor recovery claims and coordinate with insurers accordingly
Perform general administrative tasks such as, but not limited to, filing of emails and creating file notes
Manage shared mailboxes and assist in coordinating team workflows
Provide assistance and support the broader team with day-to-day claims management activities
Contribute to continuous improvement by identifying process gaps and suggesting solutions

Qualifications:

Demonstrated experience in end-to-end claims management in a broker or insurer capacity
Not essential however, desirable:
- Experience with Winbeat, Officetech, Insight and Javlin
- Experience with Wilbur, Sales Force, c.change and Z-Track

Previous experience and working knowledge of the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and document management systems
Proven organisational skills
Highly developed written and verbal skill
Ability to communicate effectively and professionally
High level attention to detail
Ability to work through complex issues

Required profile