Offer summary

Qualifications:

At least 5 years of experience in DevOps or SRE roles., Minimum of 2 years in a leadership or mentorship position., Strong understanding of containerization with Docker and orchestration with Kubernetes., Hands-on experience with cloud migration, AWS services, and infrastructure as code tools like Terraform..

Key responsibilities:

Design and implement cloud-native infrastructure on AWS.

Lead the development of high-availability, fault-tolerant, and secure systems.

Establish DevOps standards and mentor engineering teams.

Collaborate with cross-functional teams to ensure secure and compliant delivery.

Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

The Job:

The Team Lead/Sr. DevOps Engineer will be instrumental in pushing Convoso forward to a more cloud based, security aware posture. The position will lead the re-imaging of new pipelines for the delivery of ephemeral and immutable infrastructure both based in the Data center as well as in the cloud.

What You'll Be Doing:

Define the target state for cloud-native infrastructure on AWS and the path to get there
Architect and implement high-availability, fault-tolerant, and secure systems using AWS best practices
Lead design of scalable CI/CD pipelines, IaC patterns, and secrets management frameworks
Establish DevOps maturity standards (SRE, observability, zero-downtime deploys, etc.) and mentor engineers toward them
Act as a trusted advisor to engineering leadership on infrastructure scalability, performance tuning, and cost optimization
Guide the re-platforming of legacy services into containers, Kubernetes (EKS), or serverless when appropriate
Collaborate cross-functionally with Security, Engineering, QA, and Product teams to ensure safe, compliant, fast delivery

Who You Are:

Have 5+ years in DevOps/SRE roles, with 2+ years in a leadership or mentorship capacity
Have a solid understanding of containerizing workloads (Docker), and building orchestration around it (K8S).
Have led, or been a core part of a cloud migration of a SaaS platform
Are fluent in Cloud core services, networking, IAM, and cost-optimization strategies
Have hands-on experience with Terraform, GitOps, CI/CD tooling (e.g., GitHub Actions, ArgoCD/Flux, CircleCI), Ansible/Chef,
Thrive in ambiguous environments where you can create order and scale
Have a passion for clean, maintainable, secure infrastructure laid out as code

Bonus Points for:

Experience in regulated environments (e.g., SOC 2, HIPAA, FedRAMP)
Experience with on-prem infrastructure, VMWare/Proxmox, or hybrid setups
A strong DevOps philosophy: you see Ops as part of engineering, not just support

Work Perks Worth The Hype:

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!

HQ Office:

Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
Monthly Massages
On-site Car Wash
Free Parking

Compensation:

The base salary range is: $155,000 - 170,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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