Offer summary

Qualifications:

At least 3 years of experience in education or training development., Proficiency with course authoring tools like Articulate 360 or Adobe Captivate., Strong communication skills, both written and verbal., Experience in designing and building video and course content, preferably for SaaS products..

Key responsibilities:

Develop and deliver educational content for ClickUp customers through various methods.

Collaborate with instructional designers, trainers, and cross-functional teams to create and update training materials.

Analyze existing training materials to identify learning needs and develop new content.

Participate in designing a customer certification and badging program.

Job description

ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’re not just building software. We’re shaping the future of work. Come join us in building the future—together. 🦄

In this role, you'll have the opportunity to be a part of building a world-class customer enablement experience for ClickUp customers. Through instructional design work in ClickUp University, you'll help us to drive awareness and adoption so our users can truly maximize ClickUp and best implement the platform for their team!

The Role:

Work with the ClickUp University manager to build educational content for ClickUp customers through multiple methods of delivery.
Work with other instructional designers to collaborate & execute
Work with live trainers to scope On-Demand, eLearning content
Develop high-quality eLearning content to enable our customers' success and ensure adoption. This includes product knowledge and best practices in courses, activities, certifications, videos, scripts, and more!
Analyze existing ClickUp University materials to assess additional learning needs and develop additional content
Work closely with Revenue teams and SMEs to develop training materials
Partner with customer success and professional services to determine best practices and scope eLearning content
Update a CMS that's regularly updated based on outdated content, revamped value prop, and product releases
Build intake process to manage requests and edits from customers and Revenue teams
Participate in building processes to scale ClickUp University, content creation, review process, and team collaboration
Standardize course, activities, quizzes, certification, and video script structures and templates.
Collaborate on the design of a customer certification and badging program
Collect and analyze data to evaluate learning program effectiveness
Define content strategy, framework, learning paths, and courses for eLearning
Identify and define key metrics for assessing content effectiveness

Qualifications:

3+ yrs in education/training development or relevant experience
Effective communicator: written, verbal, and listening
Experience with course authoring tools (Articulate 360, Adobe Captivate, etc.)
Experienced in defining and building video and course content, ideally for SaaS products.
Knowledge of different learning methods and ability to blend methods to best fit learning objectives
Ability to prioritize and adapt in a fast-paced environment
Ideally a background in Project Portfolio Management or Collaborative Work Management space.
Strong project management skills.
Strong interpersonal skills, building relationships and influencing others to get things done, and prioritization.
Experience working cross-functionally with different enablement and revenue teams.

Bonuses:

PMP, Agile/SCRUM certification.

#LI-Remote

#LI-GP2

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

If you are a European Job Applicant, see our privacy policy for further details.
If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

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