Mortgage Advisor (CeMAP Qualified)

• Location: Manchester (M22 0RR)
• Hybrid: 2 days in office, 3 days WFH following a successful probation period
• An OTE of £60k - £70k (basic salary of up to £42k + bonus)
• £3k sign-on bonus (£1k/month for first three months) to offset pipeline build time

Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it.

We're looking for a Mortgage Advisor to join our highly skilled, close-knit Second Charge Mortgage team based out of our Manchester office. You’ll be part of a business that's passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well-being.

This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

What you’ll be doing:

• Contacting qualified leads generated through our digital journey
• Assessing customer applications and delivering tailored, compliant recommendations
• Providing expert advice on second charge mortgages, using our unique in-house software
• Staying up to date with lender criteria and industry regulations
• Building strong, lasting relationships with customers — keeping them informed every step of the way
• Hitting (and exceeding!) sales targets and KPIs while maintaining a best-in-class customer experience
• Collaborating closely with our brilliant team of case managers
• Contributing ideas and improvements as we continuously innovate for a better customer journey

What we’re looking for in you:

• CeMAP 1 qualification (minimum) plus 2+ years’ sales experience
• A performance-driven mindset, with a strong focus on doing the right thing for customers
• A real passion for delivering outstanding customer service, every single time
• Strong knowledge of mortgage products, industry regulations, and processes
• Brilliant organisational skills — managing multiple cases in a fast-moving environment
• Clear, confident communication skills and the ability to build trust quickly
• A sharp eye for detail and strong problem-solving abilities
• Flexibility to work shifts, always putting the evolving needs of our customers first

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 24 million+ users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K. and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

What you get:

• An OTE of £60k - £70k (basic salary of up to £42k + bonus)
• £3k sign-on bonus (£1k/month for first three months) to offset pipeline build time
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment (2 days in office, 3 days WFH after passing probation)
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule
• We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.