Emergency Dispatcher

We are seeking a highly responsible and organized Emergency Dispatcher to act as the first point of contact for emergency and non-emergency calls. The ideal candidate will efficiently manage communication with emergency response units, coordinate resources, and provide critical information to ensure timely assistance.

Key Responsibilities:

• Receive and prioritize emergency and non-emergency calls in a calm and professional manner.
• Collect and document critical information accurately, including the nature of the emergency, location, and contact details.
• Dispatch appropriate emergency services (police, fire, medical) based on the severity and type of incident.
• Monitor and track the status of dispatched units and provide updates as needed.
• Operate radio, telephone, or computer equipment to coordinate emergency responses.
• Maintain clear and effective communication with field units to ensure safety and situational awareness.
• Follow established protocols and procedures to handle various emergency situations effectively.
• Perform data entry and maintain records of all communications and incidents.

Qualifications:

• High school diploma or equivalent (Associates degree in Criminal Justice or related field preferred).
• Proven experience as an emergency dispatcher or similar role is an advantage.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under high-pressure situations.
• Proficient with computer systems and emergency dispatch software.
• Knowledge of local geography and emergency procedures.
• Must pass a background check and any required certifications.

Skills:

• Strong attention to detail and organizational skills.
• Ability to make quick and effective decisions.
• Clear and articulate verbal communication.
• Empathy and patience when dealing with distressed callers.
• Adaptability to rapidly changing situations.