Job description

Job Title: IT Support Specialist
Location: Remote (Tier 1 Support – Entry Level)
Duration: 6 Months

Position Summary
The IT Support Specialist position is expected to provide exceptional customer and managed IT services to our clients and employees. Primary responsibilities include providing computer support to students, faculty, and employees which includes PC, LAN, telephony, and software support.
The IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported.
Communication & Professionalism

The IT Support Specialist's role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.
Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved.
Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.

Technical Support Responsibilities

Maintain and support a mixed PC and MAC technology environment
Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance
Support user accounts within Windows Active Directory, Microsoft Office 365, and Microsoft Exchange
Participate and maintain real-time inventory controls of assets, including procurement, deployment of, and decommissioning of equipment
Actively participate in departmental & client meetings
Be available in the event of outages and urgent needs (may be after hours)
Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer

Requirements

Minimum 2 years' experience supporting Windows & MAC operating systems in a corporate environment
Knowledge of Windows desktop operating systems and basic office applications
Experience administering user and group objects in Active Directory
Experience administering Office 365/Exchange mailboxes
Ability to provide after-hours support
Strong interpersonal and communication skills
Attention to detail, with a focus on systems processes adherence and organizational skills
Strong analytical and problem-solving skills
Self-starter with the ability to work independently as well as within a team environment
Periodic weekly travel is required to remote sites for on-site support

Preferred Skills

Experience supporting Office 365 and Windows server platforms
Experience working with Active Directory
Experience supporting Cisco IP phones and Call Manager
Experience supporting MAC operating systems and devices

Education and Certifications

Two-year degree or higher is preferred, or equivalent work experience
Microsoft, CompTIA A+, or other technical certificates desired

About Collegis Education (Repeat/Company Highlight):
More than your average higher education consulting company, see how Collegis activates data, technology, and talent to help achieve institutional goals.

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