Offer summary

Qualifications:

Bachelor's degree in Health Administration, Business, or related field; Master's preferred., At least 8 years of experience in drug testing or occupational health operations., Deep knowledge of DOT regulations, SAMHSA guidelines, and compliance standards., Proven leadership skills managing teams and vendor networks..

Key responsibilities:

Manage end-to-end drug testing and occupational health operations.

Ensure compliance with federal, state, and client-specific regulations.

Oversee nationwide clinic and collection site networks for quality and cost-effectiveness.

Lead process improvements and vendor performance monitoring.

Job description

Job Summary

The Director of Drug Testing & Occupational Health Services is responsible for the strategic oversight and operational management of all drug testing (DOT and non-DOT) and occupational health screening services provided by the organization. This leader will drive compliance, operational efficiency, vendor performance, and client satisfaction, ensuring high-quality service delivery that aligns with regulatory standards and business objectives.

Duties and Responsibilities

Lead and manage end-to-end operations for drug testing and occupational health programs, including specimen collections, lab processing, MRO coordination, and result reporting.
Oversee both regulated (DOT) and non-regulated (non-DOT) testing workflows and ensure compliance with applicable federal, state, and client-specific regulations.
Ability to manage nationwide clinic and collection site network, ensuring adequate coverage, cost-effectiveness, and service quality.
Partner with Vendor Management in the development and maintenance of partnerships with third-party providers (TPAs, labs, clinics, and MROs) in the monitoring of performance and compliance.
Work cross functionally with compliance, IT, client services, and product management to ensure alignment on processes, quality control, and client requirements.
Define and track KPIs related to turnaround times, customer satisfaction, accuracy, and compliance.
Drive process improvements, automation opportunities, and cost optimization strategies within the DT/OHS programs.
Provide subject matter expertise on occupational health screenings such as physical exams, TB testing, vaccinations, respirator fits, and fitness for duty assessments.
Serve as a key point of escalation for complex client issues or compliance matters.
Lead and mentor a team of managers and specialists responsible for day-to-day service delivery and client support.

Minimum Qualifications

Bachelor’s degree in Health Administration, Business, or a related field (Master’s preferred).
8+ years of experience in drug testing and/or occupational health operations, preferably within a CRA or health services environment.
Deep knowledge of DOT regulations, SAMHSA guidelines, and other relevant compliance standards.
Proven leadership experience with multi-functional teams and vendor networks.
Strong operational acumen, analytical mindset, and process improvement skills.
Excellent communication and stakeholder management abilities.
Experience with relevant systems and platforms used in DT/OHS workflows is a plus.

Required profile